2016 -2017 Servicenow Solutions Consultant (Pre-Sales) @ Focus Group Europe
2015 -2016 Technical Consultant and Servicenow System Administrator @
2013 -2015 Servicenow Business Support Analyst and System Administrator @
2008 -2013 Technical Support Lead - Trade Floor Service Desk @
2007 -2008 Senior Helpdesk Analyst @
Alan Norris Education
Clapham High 1991-1995
Alan Norris Skills
ServiceNow
ITIL
Technical Support
Incident Management
Sla
Service Delivery
Service Management
Management
Problem Management
Help Desk Support
Service Desk
Training
Troubleshooting
IT Service Management
Leadership
Stakeholder Management
Project Delivery
System Administration
Service-now.com
Integration
Change Management
IT Management
IT Operations
Business Analysis
Service-Level Agreements (SLA)
Service now.com
Service Level Agreements Sla
Service Level Agreements
Alan Norris Summary
Alan Norris, based in London, GB, is currently a Snr Manager, In-Kind Donations at ServiceNow. Alan Norris brings experience from previous roles at ServiceNow, Accenture, Focus Group Europe and European Bank for Reconstruction and Development (EBRD). Alan Norris holds a 1991 - 1995 Clapham High. With a robust skill set that includes ServiceNow, ITIL, Technical Support, Incident Management, Sla and more. Alan Norris has 3 emails and 3 mobile phone numbers on RocketReach.
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