Alan Muller Email
Senior Service Desk Manager @ Viking Cruises
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Alan Muller Location
- Basel, BS, CH
Alan Muller Work
- 2014 - now Senior Service Desk Manager @
- 2010 - 2014 Executive Helpdesk Agent @
- 2006 - 2007 Head of Production @ Manifattura Di Matelica s.r.l
- 2000 - 2003 System Administrator @ Sasi s.r.l
- 1998 - 2000 QA and Production Manager and Plant Manager @ Aso Europa s.r.l
Alan Muller Education
- Lindbergh Flying School Technical Institute of Aeronautics
Diploma of ( Skilled Air Traffic Controller)
1988 - 1993
Alan Muller Skills
- ITIL
- IT Management
- Help Desk Implementation
- Team Leadership
- Team Management
- IT Service Management
- ITIL Service Strategy
- IT Strategy
- IT Operations
- IT Service Delivery
- Incident Management
- Help Desk Support
- Customer Service
- Service Desk
- Troubleshooting
- Project Management
- Project Planning
- Problem Solving
- Management
- Mac OS
- Microsoft Office
- iPhone
- HP Service Manager
- iPad
- Teamwork
- Customer Relations
- MS Project
- PRINCE2
- Customer Retention
- HP Service Management
- Technical Support
- Creative Problem Solving
- Negotiation
- Request Fulfillment
- Customer Satisfaction
- Process Improvement
- Emotional Intelligence
- Leadership
- Change Management
- Cross-functional Team Leadership
- Coaching
- Service Level Management
- Service Catalog
- Stakeholder Management
- Business Process Improvement
- Support Management
- OS X
- Mac OS X Server
- Adobe Software
- Agile Project Management
- Digital Photography
- Photoshop
- Mac OS X
- Customer Oriented
- Networking
- Itam
- Software Documentation
- Excel
- Music
- Apple Aperture
- Quality Assurance
- Mac
- Blackberry
- WebEx
- Cross Functional Team Leadership
- Windows 7
- IT Asset Management
Alan Muller Summary
- Alan Muller, based in Basel, BS, CH, is currently a Senior Service Desk Manager at Viking Cruises. Alan Muller brings experience from previous roles at Roche, Manifattura Di Matelica s.r.l, Sasi s.r.l and Aso Europa s.r.l. Alan Muller holds a 1988 - 1993 Diploma of in Skilled Air Traffic Controller @ Lindbergh Flying School Technical Institute of Aeronautics. With a robust skill set that includes ITIL, IT Management, Help Desk Implementation, Team Leadership, Team Management and more. Alan Muller has 2 emails on RocketReach.
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