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Alan Lake Location
Cleveland, OH, US
Alan Lake Work
Support Center Analyst Team Lead @ (September 2024 - Present)
IT Helpdesk Contractor @ (August 2017 - May 2018)
IT Service Desk Contracor @ (May 2017 - July 2017)
Level 1 Support @ (October 2016 - March 2017)
Service Desk Specialist @ (October 2015 - August 2016)
Help Desk Specialist @ (January 2014 - October 2015)
IT Resource Manager – IT Department and Lead IT Technician @ (January 2013 - January 2015)
Helpdesk Technician and Interim IT Management Resource PMO @ (January 2010 - January 2012)
Helpdesk Student Worker @ (January 2009 - August 2010)
Camp Cricket Counselor @ The Ability Center of Greater Toledo (June 2006 - August 2006)
Tech Now Instructor and Computer Technician @ The Ability Center of Greater Toledo (January 2004 - January 2006)
Alan Lake Education
The University of Toledo
Bachelors (Computer Science & Information Technology)
2011
Monroe County Community College
AAS (AAS; Computer Science & Information Technology)
2007
Alan Lake Skills
Active Directory
Adobe Creative Suite
Blackberry
Computer Hardware
Computer Repair
Event Planning
Group Policy
Hardware
Help Desk Support
Higher Education
Information Technology
Laptops
Leadership
Linux
Malware Analysis
Microsoft Office
Microsoft Office 2007
Microsoft Word
Networking
Office 2010
Operating Systems
Outlook
Public Speaking
Research
SCCM
Social Media
Software Documentation
Software Installation
System Administration
Teaching
Technical Support
Ticketing Systems
Time Management
Troubleshooting
Ubuntu
VMware
VPN
WSUS
Web Design
Windows
Windows 7
Windows Server
Windows Vista
Windows XP
Windows XP Pro
Wireless Networking
XP
Alan Lake Summary
Alan Lake, based in Cleveland, OH, US, is currently a Support Center Analyst Team Lead at The MetroHealth System (Cleveland, OH). Alan Lake brings experience from previous roles at TEKsystems, Sherwin-Williams, Vox Mobile and Cleveland Clinic. Alan Lake holds a Bachelors in Computer Science & Information Technology @ The University of Toledo. With a robust skill set that includes Active Directory, Adobe Creative Suite, Blackberry, Computer Hardware, Computer Repair and more. Alan Lake has 4 emails and 3 mobile phone numbers on RocketReach.
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