Alan Holmes Email & Phone Number

Senior Manager, Technical Support Engineering - Americas @ Tigo Energy

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Alan Holmes Location

Atlanta, GA, US

Alan Holmes Work

2023 -now Senior Manager, Technical Support Engineering - Americas @
2022 -2023 Manager of Technical Support and Customer Care (Corsair and Origin PC Brands) @
2021 -2021 Director of Enterprise Service and Support @
2011 -2021 Director of Enterprise Service and Support @
2009 -2011 Vice President and Lead Engineer @ Technology Management International, Inc. (TMI)
2008 -2009 Technical Services Manager @
2008 -2008 IT Operations Manager @
2000 -2008 IT Manager and Technical Engineer @ TeleDirect International / DVSAnalytics, Inc.
1999 -2000 Technical Analyst @ ET Software
1998 -1999 Technical Analyst and Exchange Administrator @
1997 -1998 Technical Support @

Alan Holmes Education

University of Iowa 1994-1997
Thomas Jefferson Senior High School
Diploma

Alan Holmes Skills

Organizational Alignment
Critical Thinking
Strategic Vision
Business Process Improvement
Employee Engagement
Strategic Planning
Customer Success
Cybersecurity
Continuous Process Improvement
Customer-Focused Service
Operational Efficiency
Service Delivery
Customer Loyalty
Cost Center Management
Coaching
Team Leadership
Policies & Procedures
Cross-functional Team Leadership
Analytical Skills
Operating Systems
Changing Environments
Leading Meetings
Customer Satisfaction
Easily Adaptable
Service Standards
Service Levels
Call Logging
Communication
Key Metrics
Business Reviews
Team Performance
Talkdesk Cloud Contact Center
Operations Management
Service-Level Agreements (SLA)
Customer Service
Business-to-Business (B2B)
Domain Name System (DNS)
English
Staff Retention
Team Management
Performance Reviews
Technical Project Management
Technical Leadership
Executive Sponsorship
Organization Skills
Coaching & Mentoring
IT Consulting
Server Administration
Problem Solving
Server Management
Interpersonal Skills
Computer Network Operations
Zendesk
Organizational Leadership
Blade Servers
Active Directory
Windows Server
Vendor Relations
Computer Hardware
Data Center
Virtualization
Servers
IT Management
Troubleshooting
Firewalls
VPN
System Administration
Budgeting
Hardware
Network Administration
Team Building
Vendor Management
Cloud Computing
Microsoft Exchange
Technical Support
Networking
Technical Hiring
Information Technology
Integration
Leadership
Software as a Service (SaaS)
Windows Server 2008 R2
Microsoft Exchange 2010
Windows Server 2008
Windows
Call Center
DNS
TCP/IP
DHCP
Server Architecture
Switches
Windows Server 2003
Checkpoint
Sonicwall
KVM Switches
Dell PowerEdge Servers
HP Proliant
HP Procurve
Hosted Services
Budgets
VMware
Disaster Recovery
System Deployment
2008 R2
WAN
Software Installation
Hawkeye
Business Development
Microsoft Word
Services
Microsoft Excel
Strategy
Marketing
Communications

Alan Holmes Summary

Alan Holmes, based in Atlanta, GA, US, is currently a Senior Manager, Technical Support Engineering - Americas at Tigo Energy. Alan Holmes brings experience from previous roles at Corsair, Alvaria, Inc., Noble Systems and Technology Management International, Inc. (TMI). Alan Holmes holds a 1994 - 1997 University of Iowa. With a robust skill set that includes Organizational Alignment, Critical Thinking, Strategic Vision, Business Process Improvement, Employee Engagement and more. Alan Holmes has 2 emails on RocketReach.