Alan He Email
Remote Technical Support Senior Executive @ IBM
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Alan He Location
- Shenzhen, Guangdong Province, CN
Alan He Work
- Remote Technical Support Senior Executive @ (January 2010 - Present)
- High volume product service delivery manager @ (January 2007 - December 2009)
- Maintenance Multi-Vendor Service Manager (China and GCG) @ (January 2006 - December 2006)
- IBM After Sales Service Operation Manager @ (January 2005 - December 2005)
- Site Enablement Service Offering Manager (IBM) @ (January 2004 - December 2004)
Alan He Education
- Omni touch
(International Call Center CIAC Operation Management Certification)
2011-2011 - 广州大学
学士 (化工及计算机工程)
1987-1991
Alan He Skills
- Call Center Design/Build/Operation/Management
- Data Center design and build
- Structure Cabling design and implementation
- Project management
- Intelligent building design and implementation
- After sales infrastructure design/operation/management
- IBM System X XTR and Server + certification
- CIAC (Call Center international association) professional certification
- People management
- Application design and development
- Business operation and management
- Data Center Operation and Management
- Business Process Outsourcing
- Operation Management
- After Sales Delivery and Management
- Solution and Service Sales
- Program Management
- Site Enablement Service
- Business Strategy
- Product Management
- Sales
- Product Development
- Ciac Call Center International Association Professional Certification
- Ciac Professional Certification
Alan He Summary
- Alan He, based in Shenzhen, Guangdong Province, CN, is currently a Remote Technical Support Senior Executive at IBM. Alan He brings experience from previous roles at IBM. Alan He holds a 2011 - 2011 Omni touch. With a robust skill set that includes Call Center Design/Build/Operation/Management, Data Center design and build, Structure Cabling design and implementation, Project management, Intelligent building design and implementation and more. Alan He has 3 emails on RocketReach.
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