Alan Gray Email & Phone Number
Director Customer Experience Measurement and Testing Strategy - Customer Experience Office @ Baylor Scott & White Health
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Alan Gray Location
- Houston, TX, US
Alan Gray Work
- Director Customer Experience Measurement and Testing Strategy - Customer Experience Office @ (March 2024 - Present)
- Customer Insights Program Manager - Customer Focused Innovation @ (January 2021 - March 2024)
- Director of Customer Insights - Enterprise Marketing @ (January 2018 - January 2020)
- Director of Customer Insights - Enterprise Marketing @ (January 2018 - December 2020)
- Global Customer Insights and Cx Analytics Lead - Global Market Insights @ (January 2016 - December 2018)
- Global Customer Insights and Cx Analytics Lead - Global Market Insights @ (January 2016 - January 2018)
- US Commercial Business Insights Principal - Business Analytics and Strategic Insights @ (January 2014 - January 2016)
- US Commercial Business Insights Principal - Business Analytics and Strategic Insights @ (January 2014 - December 2016)
- Associate Consultant, Market Research - Global Touchpoint Satisfaction Program @ Eli Lilly and Company (January 2013 - December 2014)
- Associate Consultant, Market Research - Global Touchpoint Satisfaction Program @ Eli Lilly and Company (January 2013 - January 2014)
- Senior Associate, Market Research - US Customer Insights @ Eli Lilly and Company (January 2012 - January 2013)
- Senior Associate, Market Research - US Customer Insights @ Eli Lilly and Company (January 2012 - December 2013)
- IT Account Manager - Lilly USA (Enterprise, IT) @ Eli Lilly and Company (January 2010 - January 2012)
- IT Account Manager - Lilly USA (Enterprise, IT) @ Eli Lilly and Company (January 2010 - December 2012)
- Portfolio Manager - Global Business Integration Program @ Eli Lilly & Company (January 2008 - January 2010)
- Portfolio Manager - Global Business Integration Program @ Eli Lilly & Company (January 2008 - December 2010)
- SAP Business Analyst - Global Business Integration Program @ Eli Lilly and Company (January 2005 - January 2008)
- SAP Business Analyst - Global Business Integration Program @ Eli Lilly and Company (January 2005 - December 2008)
Alan Gray Education
- Indiana University - Kelley School of Business
MBA (Marketing)
2009-2012 - Florida Agricultural and Mechanical University
Bachelor of Science (Computer Information Systems, Cum Laude)
2000-2004 - Hazelwood East High School
HS Diploma
1996-2000
Alan Gray Skills
- UX Research Testing
- Team Leadership
- Leadership Development
- Change Management
- Survey Design
- Stakeholder Management
- Research Planning
- Journey Mapping
- Product Design
- UX Research
- Design Thinking
- Customer Insights
- CX Research
- Voice of Customer
- Project Management
- Organization Skills
- Request for Proposal (RFP)
- Qualitative Research
- Primary Research
- Oral Communication
- Business-to-Business (B2B)
- Communication
- Consumer Insight
- Storytelling
- Digital Branding
- Marketing Strategy
- Marketing Communications
- Digital Marketing
- Integrated Marketing
- E-commerce
- Segmentation
- Customer Insight
- Customer Satisfaction
- Voice of the Customer
- Market Research
- Pharmaceutical Industry
- Strategy
- Analytics
- Leadership
- Web Marketing
- Strategic Planning
- Integration
- Cross-functional Team Leadership
- Business Analysis
- Management
- Design Research
- Qualitative & Quantitative Research Methodologies
- Customer Experience
- Outcome Driven Innovation
Alan Gray Summary
- Alan Gray, based in Houston, TX, US, is currently a Director Customer Experience Measurement and Testing Strategy - Customer Experience Office at Baylor Scott & White Health. Alan Gray brings experience from previous roles at Johnson & Johnson Innovative Medicine, Herff Jones and Roche Diabetes Care. Alan Gray holds a 2009 - 2012 MBA in Marketing @ Indiana University - Kelley School of Business. With a robust skill set that includes UX Research Testing, Team Leadership, Leadership Development, Change Management, Survey Design and more. Alan Gray has 3 emails and 1 mobile phone numbers on RocketReach.
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