Alan Gray Email & Phone Number
Director Customer Experience Measurement and Testing Strategy - Customer Experience Office @ Baylor Scott & White Health
5 free lookup(s).
Alan Gray Location
- Houston, TX, US
Alan Gray Work
- 2024 - now Director Customer Experience Measurement and Testing Strategy - Customer Experience Office @
- 2021 - 2024 Customer Insights Program Manager - Customer Focused Innovation @
- 2018 - 2020 Director of Customer Insights - Enterprise Marketing @
- 2016 - 2018 Global Customer Insights and Cx Analytics Lead - Global Market Insights @
- 2014 - 2016 US Commercial Business Insights Principal - Business Analytics and Strategic Insights @
- 2013 - 2014 Associate Consultant, Market Research - Global Touchpoint Satisfaction Program @ Eli Lilly and Company
- 2012 - 2013 Senior Associate, Market Research - US Customer Insights @ Eli Lilly and Company
- 2010 - 2012 IT Account Manager - Lilly USA (Enterprise, IT) @ Eli Lilly and Company
- 2008 - 2010 Portfolio Manager - Global Business Integration Program @ Eli Lilly & Company
- 2005 - 2008 SAP Business Analyst - Global Business Integration Program @ Eli Lilly and Company
Alan Gray Education
- Indiana University - Kelley School of Business
MBA (Marketing)
2009 - 2012 - Florida Agricultural and Mechanical University
Bachelor of Science (Computer Information Systems, Cum Laude)
2000 - 2004 - Hazelwood East High School
HS Diploma
1996 - 2000
Alan Gray Skills
- UX Research Testing
- Team Leadership
- Leadership Development
- Change Management
- Survey Design
- Stakeholder Management
- Research Planning
- Journey Mapping
- Product Design
- UX Research
- Design Thinking
- Customer Insights
- CX Research
- Voice of Customer
- Project Management
- Organization Skills
- Request for Proposal (RFP)
- Qualitative Research
- Primary Research
- Oral Communication
- Business-to-Business (B2B)
- Communication
- Consumer Insight
- Storytelling
- Digital Branding
- Marketing Strategy
- Marketing Communications
- Digital Marketing
- Integrated Marketing
- E-commerce
- Segmentation
- Customer Insight
- Customer Satisfaction
- Voice of the Customer
- Market Research
- Pharmaceutical Industry
- Strategy
- Analytics
- Leadership
- Web Marketing
- Strategic Planning
- Integration
- Cross-functional Team Leadership
- Business Analysis
- Management
- Design Research
- Qualitative & Quantitative Research Methodologies
- Customer Experience
- Outcome Driven Innovation
Alan Gray Summary
- Alan Gray, based in Houston, TX, US, is currently a Director Customer Experience Measurement and Testing Strategy - Customer Experience Office at Baylor Scott & White Health. Alan Gray brings experience from previous roles at Johnson & Johnson Innovative Medicine, Herff Jones and Roche Diabetes Care. Alan Gray holds a 2009 - 2012 MBA in Marketing @ Indiana University - Kelley School of Business. With a robust skill set that includes UX Research Testing, Team Leadership, Leadership Development, Change Management, Survey Design and more. Alan Gray has 4 emails and 1 mobile phone numbers on RocketReach.
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