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Alan Dray Location
Stoke-on-Trent, England, GB
Alan Dray Work
2026 -now Customer Service Specialist @
2023 -2026 Central Support Administrator @
2018 -2023 Customer Service Specialist @
2015 -2018 Card Refunds and Credit file and Bereavement Agent @
2011 -2014 Resource and Planning Analyst @ Phones 4u
2011 -2014 Resources Planning Analyst @ Phones 4u
2009 -2011 Senior Team Lead @ Phones 4u
2007 -2009 Customer Service Agent @ Phones 4u
2007 -2009 Customer Service Representative @ Phones 4u
2009 -2011 Senior Team Lead @
Alan Dray Education
Liverpool Hope University
Bachelor's Degree (European History/Divinity)
1987-1990
St John Fisher High School
O Levels and A Levels (European History)
1980-1987
Alan Dray Skills
Real Time Manager
Resource and Planning
Cisco Call Manager
IEX
Microsoft Excel
Hybris
Cisco IOS
Call Centers
Training
Retail
Management
Team Leadership
Time Management
Customer Service
Customer Satisfaction
Customer Experience
Customer Relations
Team Building
Team Management
Team Motivation
Communication
Complaints
Coaching
Interviews
Performance Management
Floor Management
People Skills
People Management
Forecasting
Teamwork
Business Analysis
Alan Dray Summary
Alan Dray, based in Stoke-on-Trent, England, GB, is currently a Customer Service Specialist at Barclays. Alan Dray brings experience from previous roles at Vodafone and Phones 4u. Alan Dray holds a 1987 - 1990 Bachelor's Degree in European History/Divinity @ Liverpool Hope University. With a robust skill set that includes Real Time Manager, Resource and Planning, Cisco Call Manager, IEX, Microsoft Excel and more. Alan Dray has 1 mobile phone numbers on RocketReach.
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