Alan Dickie Email
Vice President Consulting Services @ CGI
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Alan Dickie Location
- Edinburgh, Scotland, GB
Alan Dickie Work
- Vice President Consulting Services @ (April 2019 - Present)
- Programme Director @ (December 2017 - June 2019)
- Transformation Director @ (August 2014 - November 2017)
- Head of CXT @ Teleperformance (August 2013 - August 2014)
- Senior Programme Manager @ Teleperformance (April 2012 - August 2013)
- Head of Projects and Consultancy Services @ RESPONSE (August 2011 - April 2012)
- Business Transformation Director @ RESPONSE (January 2010 - July 2011)
- Head of Support Services @ RESPONSE (August 2009 - January 2010)
- Engagement Manager @ (July 2008 - July 2009)
- Project Manager @ TSC (October 2003 - June 2008)
- Consultant @ Spektra (July 1997 - September 2003)
- Design Engineer and Project Manager @ Laidlaw Drew (November 1991 - September 1994)
- Mechanical Design Engineer @ (August 1987 - October 1991)
Alan Dickie Education
- Heriot-Watt University
Bsc Hons (2:1) (Computer Science)
1994-1998 - COPC Registered Co-Ordinator Course, Edinburgh 2007
Alan Dickie Skills
- Program Management
- TUPE
- Outsourcing
- Account Management
- Consultancy
- Contact Centre
- Customer Satisfaction
- Team Management
- Change Management
- Business Transformation
- Strategic Planning
- Employee Engagement
- BPO
- Offshoring
- Technical Presales
- Process Improvement
- Contact Centers
- Call Centers
- Management
- Strategy
- Leadership
- Customer Experience
- Workforce Management
- Pre-sales
- Performance Management
- Business Process
- CRM
- Cloud Computing
- Start-ups
- Stakeholder Management
- Operations Management
- Business Analysis
- Business Process Improvement
- Service Delivery
- Project Management
- Project Planning
- Consulting
- Service Delivery Management
- Business Process Outsourcing (BPO)
- Customer Relationship Management (CRM)
- Transformations
- Microsoft Excel
- AutoCAD
- Engineering
- Sales
- SQL
Alan Dickie Summary
- Alan Dickie, based in Edinburgh, Scotland, GB, is currently a Vice President Consulting Services at CGI. Alan Dickie brings experience from previous roles at CGI, Capita and Teleperformance. Alan Dickie holds a 1994 - 1998 Bsc Hons (2:1) in Computer Science @ Heriot-Watt University. With a robust skill set that includes Program Management, TUPE, Outsourcing, Account Management, Consultancy and more. Alan Dickie has 2 emails on RocketReach.
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