Alan Cole Email & Phone Number
Vice President of Customer Support @ TeamViewer
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Alan Cole Location
- Eton Wick, GB
Alan Cole Work
- 2023 -now Vice President of Customer Support @
- 2021 -2023 Head of Site Reliability Engineering (SRE) @
- 2021 -2022 Head of EMEA Operations and Revenue Operations @
- 2021 -2021 Head of Digital Delivery @
- 2019 -2021 Global Head (VP) of Cloud and Hosted Service Delivery, Operations and Support @
- 2019 -2021 Head of Service Delivery @ JHC Financial
- 2018 -2019 Global Head of Cloud Delivery and Operations and Chief Cloud Officer @
- 2018 -2019 Head of Service Delivery @
- 2015 -2018 Global Head of Cloud and Hosting and SaaS Enablement @ Finastra (previously Misys)
- 2015 -2018 Head of Technical Operations @
- 1996 -2015 Head of Operations, EMEA and The Americas (Gloss and PROactive Broker) @
- 1981 -1996 Programmer, Senior IT and Business Consultant and Helpdesk Manager @
Alan Cole Education
- Blatchington Mill 1977-1981
Alan Cole Skills
- Software as a Service (SaaS)
- Customer Success
- Digital Transformation
- Service Delivery
- Operations Management
- Change Management
- Project Management
- ITIL
- Financial Services
- Vendor Management
- Account Management
- IT Service Management
- Service Level Agreements
- Operational Excellence
- Continuous Improvement
- Business Development
- Business Process Improvement
- Strategy
- Customer Relationship Management (CRM)
- Incident Management
- Program Management
- Managed Services
- Professional Services
- ISO Standards
- SaaS sales
- Executive Management
- Management
- Team Leadership
- Strategic Partnerships
- Stakeholder Management
- Customer Service Management
- Client Services
- Leadership
- Coaching
- Talent Management
- Personal Development
- Mentoring
- Strategic Leadership
- Service Transformation
- Service Design
- Cloud Applications
- Hybrid Cloud
- Infrastructure as a Service (IaaS)
- Governance
- DevOps
- Private Clouds
- Diversity & Inclusion
- Service Level Management
- IT Service Delivery
- Global IT Operations
- FedRAMP
- Risk Management Framework
- Cybersecurity
- Artificial Intelligence (AI)
- IT Accessibility
- Business Analysis
- Outsourcing
- SaaS
- Team Management
- Business Strategy
- Project Delivery
- SDLC
- Strategic Planning
- Back Office
- Disaster Recovery
- Key Performance Indicators
- Contract Management
- Business Continuity Planning
- People-oriented
- IT Outsourcing
- IT Operations Management
- SLA
- Software Development Life Cycle (SDLC)
- Service-Level Agreements (SLA)
- Cloud Computing
- IT Strategy
- SEO
- Web Design
- Real Estate
- Sales
- Operational Efficiency
- Marketing
- Investment Properties
- Public Speaking
- People Oriented
- Software Development Life Cycle Sdlc
- Software as a Service Saas
- Print Design
- Logo Design
- Service Level Agreements Sla
- Software Development Life Cycle
- Software as a Service
Alan Cole Summary
- Alan Cole, based in Eton Wick, GB, is currently a Vice President of Customer Support at TeamViewer. Alan Cole brings experience from previous roles at 1E, LogicMonitor, UK Home Office and JHC. Alan Cole holds a 1977 - 1981 Blatchington Mill. With a robust skill set that includes Software as a Service (SaaS), Customer Success, Digital Transformation, Service Delivery, Operations Management and more. Alan Cole has 2 emails and 1 mobile phone numbers on RocketReach.
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