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Alan Byrd Location
Lake Mary, FL, US
Alan Byrd Work
Platform Support, Associate Director @ (October 2018 - Present)
Senior IT Manager @ Convergys (June 2013 - October 2018)
Alan Byrd Education
Webster University
Master of Arts (M.A.) (Information Technology Management)
2011-2016
Columbia College
Bachelor of Arts (B.A.) (Business Administration)
2005-2009
Alan Byrd Skills
Budget Forecasts
Change Management
Customer Satisfaction
IT Service Management
IT Strategy
ITIL v3 Foundations Certified
Managed Services
Performance Metrics
Process Improvement
Service Delivery
Service Level Management
Team Management
Leadership
SQL
Microsoft Excel
Inventory Management
Customer Service
Windows Server
Alan Byrd Summary
Alan Byrd, based in Lake Mary, FL, US, is currently a Platform Support, Associate Director at SYNNEX Concentrix Corp. Alan Byrd brings experience from previous roles at Convergys. Alan Byrd holds a 2011 - 2016 Master of Arts (M.A.) in Information Technology Management @ Webster University. With a robust skill set that includes Budget Forecasts, Change Management, Customer Satisfaction, IT Service Management, IT Strategy and more. Alan Byrd has 3 emails and 5 mobile phone numbers on RocketReach.
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