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Alan Byrd Location
Lake Mary, FL, US
Alan Byrd Work
2018 -now Platform Support, Associate Director @
2013 -2018 Senior IT Manager @ Convergys
Alan Byrd Education
Webster University
Master of Arts (M.A.) (Information Technology Management)
2011-2016
Columbia College
Bachelor of Arts (B.A.) (Business Administration)
2005-2009
Alan Byrd Skills
Leadership
IT Strategy
Team Management
SQL
Performance Metrics
Service Delivery
Microsoft Excel
Managed Services
IT Service Management
Inventory Management
Customer Service
Change Management
Service Level Management
Process Improvement
Budget Forecasts
Customer Satisfaction
Windows Server
ITIL v3 Foundations Certified
Alan Byrd Summary
Alan Byrd, based in Lake Mary, FL, US, is currently a Platform Support, Associate Director at SYNNEX Concentrix Corp. Alan Byrd brings experience from previous roles at Convergys. Alan Byrd holds a 2011 - 2016 Master of Arts (M.A.) in Information Technology Management @ Webster University. With a robust skill set that includes Leadership, IT Strategy, Team Management, SQL, Performance Metrics and more. Alan Byrd has 3 emails and 5 mobile phone numbers on RocketReach.
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