Contracts and Facilities Manager at CBRE @ (July 2018 - October 2019)
Facilites and Operations @ (November 2016 - June 2018)
Office and Facilities Manager @ (July 2012 - November 2016)
Customer Service Team Manager @ (June 2007 - June 2012)
Alan Brien Education
British Institute of Facilities Management (BIFM/IWFM) 2018
Alan Brien Skills
Customer Service
Customer Experience
Call Centers
Team Management
Management
Customer Satisfaction
Team Leadership
Contact Centers
Performance Management
Process Improvement
Operations Management
Vendor Management
CRM
Project Management
Training
Recruiting
Sla
Team Building
Teamwork
System Administration
Time Management
Customer Retention
Telecommunications
Service Delivery
Outsourcing
Call Center
Change Management
Account Management
Coaching
Business Process Improvement
Leadership
Workforce Management
Troubleshooting
Microsoft Office
Sales
Employee Training
Interviews
Interviewing
Customer Relationship Management Crm
Customer Relationship Management
Alan Brien Summary
Alan Brien, based in Ireland, is currently a Property Facilities Manager at Deloitte Ireland. Alan Brien brings experience from previous roles at CBRE, Squarespace, Sky and Amazon.co.uk. Alan Brien holds a British Institute of Facilities Management (BIFM/IWFM). With a robust skill set that includes Customer Service, Customer Experience, Call Centers, Team Management, Management and more. Alan Brien has 1 emails on RocketReach.
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