Alan Bird Email
2nd line IT Support Engineer @ Twisted Fish Limited
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Alan Bird Location
- London, GB
Alan Bird Work
- 2nd line IT Support Engineer @ (September 2023 - Present)
- Senior 3rd Line IT engineer @ (February 2023 - July 2023)
- Information Technology Engineer @ (March 2022 - February 2023)
- Information Technology Engineer @ (March 2022 - February 2023)
- Senior Onsite IT support @ (March 2019 - March 2022)
- IT Support Analyst @ (October 2018 - March 2019)
- Onsite IT engineer @ (December 2012 - October 2018)
- Technical Customer Services Professional @ (May 2011 - December 2012)
- Cylinder Operative @ (September 2010 - December 2010)
- Temporary Administrative Assistant @ (January 2010 - May 2010)
- Sales Assistant @ (May 2009 - December 2009)
- Manager and Sales Assistant @ (December 2004 - December 2008)
- Sales Assistant @ (June 2002 - September 2004)
- Apprentice Graphic Designer - Summer Internship @ Icom Publications (May 2000 - August 2000)
Alan Bird Education
- Carshalton College
ND Diploma in MultiMedia Design (Digital Communication and Media/Multimedia)
2002-2004 - Stanley Park High School
GNVQ (Information Technology)
1996-2002
Alan Bird Skills
- Active Directory
- Avaya IP Telephony
- Business Process Improvement
- CRM
- Call Centers
- Coaching
- Contact Centers
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- DHCP
- Dynamic Host Configuration Protocol (DHCP)
- ITIL
- Leadership
- MMC
- Management
- Outsourcing
- Payment Card Industry Data Security Standard (PCI DSS)
- Process Improvement
- SLA
- Service Delivery
- Team Leadership
- Teamwork
- Technical Support
- Telecommunications
- Training
- Troubleshooting
Alan Bird Summary
- Alan Bird, based in London, GB, is currently a 2nd line IT Support Engineer at Twisted Fish Limited. Alan Bird brings experience from previous roles at Brands2Life, AD Associates, Baya Dynamics and Sitel UK & Ireland. Alan Bird holds a 2002 - 2004 ND Diploma in MultiMedia Design in Digital Communication and Media/Multimedia @ Carshalton College. With a robust skill set that includes Active Directory, Avaya IP Telephony, Business Process Improvement, CRM, Call Centers and more. Alan Bird has 1 emails on RocketReach.
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