Alain Roman Email
Escalation Manager, Customer Support Mgr and Resolution Team Leader Storage in Customer Care Dept. @ IBM
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Alain Roman Location
- Nice, FR
Alain Roman Work
- Escalation Manager, Customer Support Mgr and Resolution Team Leader Storage in Customer Care Dept. @ (January 2007 - Present)
- Storage Area Network, SAN Support Specialist @ (January 2000 - January 2006)
- Networking Product Field eng LVL3 @ (January 1996 - January 2000)
- Chip Developper @ (January 1995 - January 1997)
- Tech Ops Dev support @ (January 1990 - January 1995)
- Quality Engineer @ (June 1983 - January 1990)
- Instructor @ France Education Ministry (January 1982 - January 1983)
Alain Roman Skills
- ITIL
- Service Management
- Outsourcing
- IT Service Management
- Service Delivery
- Sla
- Data Center
- Solution Architecture
- Storage Virtualization
- Servers
- IT Strategy
- Troubleshooting
- Teaching
- Management
- Quality Assurance
Alain Roman Summary
- Alain Roman, based in Nice, FR, is currently a Escalation Manager, Customer Support Mgr and Resolution Team Leader Storage in Customer Care Dept. at IBM. Alain Roman brings experience from previous roles at IBM. With a robust skill set that includes ITIL, Service Management, Outsourcing, IT Service Management, Service Delivery and more. Alain Roman has 3 emails on RocketReach.
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