Alaa Sami Email
Mis - Workforce Development Specialist @ Abu Dhabi Islamic Bank - Egypt
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Alaa Sami Work
- Mis - Workforce Development Specialist @ Abu Dhabi Islamic Bank - Egypt (September 2017 - Present)
- Business Analyst - Mis @ (October 2014 - September 2017)
- Senior Analyst - Workforce Management @ (May 2008 - October 2014)
Alaa Sami Education
- Faculty of Arts , Mass Communication , Helwan University
Good ( Journalism and Mass Communication)
2002-2006 - Helwan University Cairo
Bachelor's Degree ( Mass Communication/Media Studies, GOOD)
2002-2006
Alaa Sami Skills
- Business Analytics
- Customer Service
- Systems Analysis
- Presentation Skills
- Communication
- Leadership
- Data Analysis
- Analytical Skills
- Agile Methodologies
- Account Management
- BPO
- Call Centers
- Business Analysis
- Customer Experience
- Outsourcing
- Analysis
- Team Management
- Workforce Management
- Business Process Mapping
- Service Delivery
- CRM
- Process Improvement
- Software Documentation
- Quality Assurance
- Analytics
- Forecasting
- Customer Satisfaction
- Team Leadership
- Six Sigma
- Business Process Improvement
- Management
- Telecommunications
- Contact Centers
- Contact Center Management
- Financial Analysis
- Financial Reporting
- Financial Planning
- Financial Forecasting
- Planning Budgeting & Forecasting
- Budgeting
- Budgeting & Forecasting
- P&L Management
- Budget Analysis
- Microsoft Excel
- Data Analytics
Alaa Sami Summary
- Alaa Sami, is currently a Mis - Workforce Development Specialist at Abu Dhabi Islamic Bank - Egypt. Alaa Sami brings experience from previous roles at Raya Contact Center. Alaa Sami holds a 2002 - 2006 Good in Journalism and Mass Communication @ Faculty of Arts , Mass Communication , Helwan University. With a robust skill set that includes Business Analytics, Customer Service, Systems Analysis, Presentation Skills, Communication and more. Alaa Sami has 2 emails on RocketReach.
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