Alaa Hesham Email & Phone Number
Founder and VoIP Infrastructure Lead @ NajmX LLC
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Alaa Hesham Location
- Giza, Giza Governorate, EG
Alaa Hesham Work
- Founder and VoIP Infrastructure Lead @ (May 2023 - Present)
- Co-Founder and Technical Lead @ (January 2021 - April 2023)
- Operations Manager @ (May 2018 - December 2020)
- International Customer Service Representative @ (October 2017 - April 2018)
- Telesales Representative (Outsourcing - Healthcare) @ ITalk Degital (September 2016 - September 2017)
Alaa Hesham Education
- Helwan University Cairo
Bachelor of Engineering (Communications & Information Engineering)
2016-2021
Alaa Hesham Skills
- 3CX
- Account Management
- Active Directory
- Asterisk (PBX)
- Business Process Improvement
- Call Center Administration
- Call Routing
- Cold Calling
- Customer Engagement
- Customer Relationship Management (CRM)
- Customer Service
- Customer Support
- Employee Training
- English
- Firewalls
- International Account Management
- International Support
- Lead Generation
- Leadership
- Linux System Administration
- Marketing Communications
- Microsoft Office
- Microsoft Outlook
- Mikrotik
- Native American
- Network Administration
- Performance Management
- Private Branch Exchange (PBX)
- Process Improvement
- Public Speaking
- Quality Assurance
- SIP Trunking
- Sales Presentations
- Session Initiation Protocol (SIP)
- Setting Appointments
- System Administration
- Team Leadership
- Technical Support
- Troubleshooting
- VICIdial Contact Center
- Virtual Private Network (VPN)
- Voice over IP (VoIP)
Alaa Hesham Summary
- Alaa Hesham, based in Giza, Giza Governorate, EG, is currently a Founder and VoIP Infrastructure Lead at NajmX LLC. Alaa Hesham brings experience from previous roles at InCall Outsourcing, UX Centers and ITalk Degital. Alaa Hesham holds a 2016 - 2021 Bachelor of Engineering in Communications & Information Engineering @ Helwan University Cairo. With a robust skill set that includes 3CX, Account Management, Active Directory, Asterisk (PBX), Business Process Improvement and more. Alaa Hesham has 1 emails on RocketReach.
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Founder and VoIP Infrastructure Lead
Giza, Giza Governorate, EG
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