Ala Gharsa Email
Customer Support Team Lead @ Workanova
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Ala Gharsa Location
- Belgrade, RS
Ala Gharsa Work
- Customer Support Team Lead @ (January 2024 - Present)
- Customer Support Agent for Online Casino @ (August 2023 - January 2024)
- Prospector @ (April 2022 - January 2023)
Ala Gharsa Education
- Faculty of Arts and Human Sciences of Sousse
Bachelor's degree (English Literature and Civilisation)
2017-2021 - faculté de lettres & sciences humaines sousse
licence (Langue anglaise et littérature / lettres)
2017-2021
Ala Gharsa Skills
- Administrative Assistance
- Anglais
- Arabic
- Communication
- Community Management
- Customer Experience
- Customer Satisfaction (CSAT)
- Customer Service
- Customer Support
- Direct Sales
- Email Management
- Employee Benefits
- English
- Financial Markets
- Flexible Schedule
- French
- Freshdesk
- Gestion de la relation client (CRM)
- Interpersonal Skills
- Marketing
- Microsoft Excel
- Microsoft Office
- Microsoft Outlook
- Negotiation
- Online Casino
- Online Content
- Online Support
- Organization Skills
- PC user
- Payments
- Phone Etiquette
- Phone Manner
- Problem Solving
- Product Complaints
- Sales
- Sales Processes
- Sales Targets
- Service Orientation (Social)
- Skill Development
- Slack
- Social Media
- Social Media Communications
- Social Media Marketing
- Spoken English
- Stress Tolerance
- Support Management
- Team Motivation
- Telemarketing
- Training
- Troubleshooting
- Virtual Assistance
- Written Communication
- flexible
Ala Gharsa Summary
- Ala Gharsa, based in Belgrade, RS, is currently a Customer Support Team Lead at Workanova. Ala Gharsa brings experience from previous roles at Workanova and Ozeol.com. Ala Gharsa holds a 2017 - 2021 Bachelor's degree in English Literature and Civilisation @ Faculty of Arts and Human Sciences of Sousse. With a robust skill set that includes Administrative Assistance, Anglais, Arabic, Communication, Community Management and more.
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