Global Manager, Technical Support Delivery @ (June 2022 - May 2025)
Head Of Information Technology (MSP vCIO) @ (September 2020 - May 2021)
Information Technology Operations Manager (Banking VP) @ (April 2019 - December 2019)
Information Technology Operations Manager (Banking VP) @ (August 2014 - April 2019)
Manager End User Services (Banking AVP) @ (February 2013 - August 2014)
(Banking Officer) Network Server Administrator @ (April 2007 - February 2013)
Al W. Education
Community College of the Air Force
Computer and Information Sciences
Al W. Skills
Active Directory
Agentic AI Development
Agentic Automation
Application Programming Interfaces (API)
Artificial Intelligence (AI)
Artificial Intelligence for Business
Asset Management
Change Management
Cloud Applications
Computrace
Confluence
Contract Negotiation
Cybersecurity
Cybersecurity Incident Response
DLP
Datto
Enterprise Resource Planning (ERP)
FinTech
Firewalls
Google Apps
Hardware Deployments
Help Desk Support
Human Resources Information Systems (HRIS)
IT Infrastructure Management
IT Management
IT Management Monitoring
IT Operations
IT Operations Management
IT Risk Management
IT Service Management
ITIL
Incident Management
Information Security Governance
Information Security Management
Information Technology
Information Technology Infrastructure
Infrastructure
Intrusion Detection
Jira
Juniper Switches
KCS
Leadership Mentoring
Managed Services
Mentoring
Microsoft 365
Microsoft Certified Professional
Microsoft Exchange
Migrations
Model Context Protocol (MCP)
Network Administration
Network Design
Network Security
Networking
Office 365
Organizational Leadership
Procurement
Product Support
Remedy force
Responsible AI
Routers
Salesforce Lightning
Salesforce.com
Secureworks
Servant Leadership
Server Administration
Servers
Service Delivery
Service Desk
Service-Level Agreements (SLA)
Siebel Administration
Slack
Software Installation
Solaris
System Administration
System Deployment
Tableau
Technical Leadership
Technical Support
Testing
Threat & Vulnerability Management
Troubleshooting
VMware
Windows
Windows 10
Windows 7
Workday
Workday Financial Management
Workday Financials
Zendesk
Al W. Summary
Al W., based in Atlanta, GA, US, is currently a Manager, Technical Operations at Priority. Al W. brings experience from previous roles at Workday, Hogan Financial Systems, Inc., Ameris Bank and Fidelity Bank. Al W. holds a Computer and Information Sciences @ Community College of the Air Force. With a robust skill set that includes Active Directory, Agentic AI Development, Agentic Automation, Application Programming Interfaces (API), Artificial Intelligence (AI) and more. Al W. has 1 mobile phone numbers on RocketReach.
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