Al Serrano Email
Technical Support Specialist @ Dufferin-Peel Catholic District School Board
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Al Serrano Location
- Mississauga, ON, CA
Al Serrano Work
- Technical Support Specialist @ (February 2022 - Present)
- Field Technician @ (December 2020 - Present)
- Senior Technical Consultant @ (November 2017 - December 2020)
- Technical Support Representative 4 @ (June 2016 - November 2017)
- Deskside Support Specialist @ (March 2013 - June 2016)
- Subject Matter Expert (SME) @ (August 2012 - March 2013)
- Account Administrator and Support Analyst @ (March 2010 - August 2012)
- Tier 2 Support Analyst and SME @ Compucom Canada (July 2009 - March 2010)
- Shell Canada - Technical Support Analyst @ CCSI Compucom (July 2006 - July 2009)
- Level 2 Technical Support Advisor and Escalation Handler @ (February 2005 - July 2006)
- IT Deskside Support (Field Placement) @ (May 2004 - August 2004)
Al Serrano Education
- Humber College
Computer Engineering: Operating Systems
2004-2007
Al Serrano Skills
- Active Directory
- Technical Support
- Windows 7
- Windows XP
- Printers
- A Certified
- Help Desk Support
- Laptops
- Remote Desktop
- Computer Hardware
- ITIL
- Service Desk
- Servers
- Blackberry Enterprise Server
- VMware
- Software Documentation
- Troubleshooting
- Windows Server
- Norton Ghost
- BMC Remedy
- Workstations
- CompTIA A+
- Team Leadership
- Dell Computers
- Certified
Al Serrano Summary
- Al Serrano, based in Mississauga, ON, CA, is currently a Technical Support Specialist at Dufferin-Peel Catholic District School Board. Al Serrano brings experience from previous roles at Dufferin-Peel Catholic District School Board, CGI, Compugen Inc and Compucom. Al Serrano holds a 2004 - 2007 Computer Engineering: Operating Systems @ Humber College. With a robust skill set that includes Active Directory, Technical Support, Windows 7, Windows XP, Printers and more. Al Serrano has 1 emails on RocketReach.
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