al Mugheiry Email & Phone Number
Director of Business Fulfillment and Customer Experience @ Ooredoo Oman
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al Mugheiry Location
- Oman
al Mugheiry Work
- Director of Business Fulfillment and Customer Experience @ (January 2026 - Present)
- Director of Business Services @ (February 2024 - Present)
- Head of operations and Service @ (June 2017 - February 2024)
- Head of Department - Business and Consumer Services @ (August 2014 - June 2017)
- Head of B2B Projects @ (February 2014 - August 2014)
- Business Marketing Projects Department Head @ (July 2013 - February 2014)
- Customer service Operations Department Head @ (May 2005 - July 2013)
- CS Tech Section Head - Nawras @ (February 2005 - May 2005)
- Customer Service Champion (agent) @ (December 2004 - February 2005)
- Team Leader Gulf Air World Wide Call Center @ Gulfair (September 2004 - December 2004)
- Call Centre Agent Gulf Air- WWCC – Muscat @ (July 2003 - September 2004)
- Wire Line Operator - Muscat @ (January 1999 - January 2003)
- Logistics @ (November 1997 - January 1999)
al Mugheiry Education
- The George Washington University - School of Business
(Project Planning, Analysis & Control)
2009-2009 - College of Administrative Science
Diploma (Business Management)
1995-1997 - London Business School
(Executing Strategy for Results)
2014
al Mugheiry Skills
- Customer Satisfaction
- Customer-focused
- Customer Experience
- Analytics
- Strategies
- Problem Solving
- Management
- Leadership
- Project Planning
- Team Management
- Telecommunications
- Oilfield
- Ticketing
- Call Center
- Call center start-up
- Back Office
- Complaint Management
- WiMAX
- Escalations Management
- CRM
- Mobile Devices
- Result Oriented
- Strategy
- Customer Service
- Troubleshooting
- Team Leadership
- GSM
- Call Centers
- Time Management
- VAS
- Budgets
- Business Strategy
- Teamwork
- Strategic Planning
- Coaching
- Performance Management
- Key Performance Indicators
- Team Building
- Business Planning
- Business Development
- Mobile Communications
- Project Management
- Business Intelligence
- Marketing
- 3G
- Customer Retention
- Operations Management
- Workforce Management
- Negotiation
- Sales
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Customer Focused
- Marketing Strategy
al Mugheiry Summary
- al Mugheiry, based in Oman, is currently a Director of Business Fulfillment and Customer Experience at Ooredoo Oman. al Mugheiry brings experience from previous roles at Ooredoo Oman. al Mugheiry holds a 2009 - 2009 The George Washington University - School of Business. With a robust skill set that includes Customer Satisfaction, Customer-focused, Customer Experience, Analytics, Strategies and more. al Mugheiry has 1 emails and 2 mobile phone numbers on RocketReach.
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