al Mugheiry Email & Phone Number
Director of Business Fulfillment and Customer Experience @ Ooredoo Oman
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al Mugheiry Location
- Oman
al Mugheiry Work
- 2026 -now Director of Business Fulfillment and Customer Experience @
- 2024 -now Director of Business Services @
- 2017 -2024 Head of operations and Service @
- 2014 -2017 Head of Department - Business and Consumer Services @
- 2014 -2014 Head of B2B Projects @
- 2013 -2014 Business Marketing Projects Department Head @
- 2005 -2013 Customer service Operations Department Head @
- 2005 -2005 CS Tech Section Head - Nawras @
- 2004 -2005 Customer Service Champion (agent) @
- 2004 -2004 Team Leader Gulf Air World Wide Call Center @ Gulfair
- 2003 -2004 Call Centre Agent Gulf Air- WWCC – Muscat @
- 1999 -2003 Wire Line Operator - Muscat @
- 1997 -1999 Logistics @
al Mugheiry Education
- The George Washington University - School of Business
(Project Planning, Analysis & Control)
2009-2009 - College of Administrative Science
Diploma (Business Management)
1995-1997 - London Business School
(Executing Strategy for Results)
2014
al Mugheiry Skills
- Customer Satisfaction
- Customer-focused
- Customer Experience
- Analytics
- Strategies
- Problem Solving
- Management
- Leadership
- Project Planning
- Team Management
- Telecommunications
- Oilfield
- Ticketing
- Call Center
- Call center start-up
- Back Office
- Complaint Management
- WiMAX
- Escalations Management
- CRM
- Mobile Devices
- Result Oriented
- Strategy
- Customer Service
- Troubleshooting
- Team Leadership
- GSM
- Call Centers
- Time Management
- VAS
- Budgets
- Business Strategy
- Teamwork
- Strategic Planning
- Coaching
- Performance Management
- Key Performance Indicators
- Team Building
- Business Planning
- Business Development
- Mobile Communications
- Project Management
- Business Intelligence
- Marketing
- 3G
- Customer Retention
- Operations Management
- Workforce Management
- Negotiation
- Sales
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Customer Focused
- Marketing Strategy
al Mugheiry Summary
- al Mugheiry, based in Oman, is currently a Director of Business Fulfillment and Customer Experience at Ooredoo Oman. al Mugheiry brings experience from previous roles at Ooredoo Oman. al Mugheiry holds a 2009 - 2009 The George Washington University - School of Business. With a robust skill set that includes Customer Satisfaction, Customer-focused, Customer Experience, Analytics, Strategies and more. al Mugheiry has 3 emails and 2 mobile phone numbers on RocketReach.
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