2021 -2022 Senior Customer Success Manager - Microsoft Federal @
2018 -2021 Senior Technical Specialist – Modern Workplace @
2013 -2018 Senior Director - KES Service, Platform and Systems Operations @
2011 -2013 IT Solutions Architect @
2010 -2011 Enterprise Application Services @
2009 -2010 Senior Consultant @ iDashboards
2009 -2009 Research and Development @
2008 -2009 IT Manager @
2005 -2008 Application Systems Development @
2002 -2005 IT Manager @ Freedom One Financial Group
1999 -2002 Productivity Tools Engineer @
1998 -1999 Information Systems Administrator @ Homestead USA
1997 -1998 Help Desk @ Essex Specialty Products
1996 -1997 Systems Administrator @
Al Durham Education
American InterContinental University
Bachelors (Information Technology)
2007-2010
Al Durham Skills
Microsoft 365 Security
GitHub
ChatGPT
Copilot
GitHub Copilot
Microsoft Copilot Studio
Microsoft Copilot
Artificial Intelligence (AI)
Microsoft Azure Machine Learning
Microsoft Azure
IT Strategy
Leadership
IT Project & Program Management
Process Improvement
SDLC
Business Analysis
Information Technology
Project Management
Business Intelligence
Vendor Management
Business Process
Strategy
Software Project Management
Budgets
Software Quality Assurance
Disaster Recovery
IT Service Management
Program Management
Cloud Computing
Enterprise Architecture
Pre-sales
Analysis
Testing
Quality Assurance
Software Development
IT Operations
Managing Project Budgets
Product Management
Product Development
Strategic Planning
Enterprise Software
SharePoint
Management
Training
Coaching
Team Management
Team Leadership
Staff Development
Cross-functional Team Leadership
Team Building
Networking
Software Product Management
Post-sale Support
Business Intelligence (BI)
Strategy & Execution
Microsoft 365
Coaching & Mentoring
Seminars
Salesforce.com
Professional Mentoring
Troubleshooting
Software Development Life Cycle (SDLC)
Technology
Post Sale Support
Operations
Cross Functional Team Leadership
Service Center Operations
It Project And Program Management
Pre Sales
Services
Software Development Life Cycle Sdlc
Software Development Life Cycle
Al Durham Summary
Al Durham, based in Detroit, MI, US, is currently a Director, Cloud Solution Architect Leader and Customer Success Unit at Microsoft. Al Durham brings experience from previous roles at The Leukemia & Lymphoma Society and Microsoft. Al Durham holds a 2007 - 2010 Bachelors in Information Technology @ American InterContinental University. With a robust skill set that includes Microsoft 365 Security, GitHub, ChatGPT, Copilot, GitHub Copilot and more. Al Durham has 3 emails and 2 mobile phone numbers on RocketReach.
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