AKV Business Solution & Processes Co. (AKV Connect) Information

About Us: At AKV Connect, we focus on solutions for high growth start ups & leading mid-market enterprises. Our superior quality and performance makes us deliver beyond your expectations. Careers: We are an organization that values talents and capabilities of people. We specialize in high performance in & outbound related call center services. What We Offer Clients: *Best practices & skills *Highly experienced agents *State-of-the-art, multi-channel call center facility *Ability to focus on core competencies *Improved productivity and operational efficiencies *Enhanced customer experience, loyalty & profitability *Substantially reduced costs What Sets Us Apart: *Focus on solutions for high growth start ups & leading mid-market enterprises *Deep domain expertise across a broad range of industry verticals *Superior quality and performance *Highly responsive & accommodating account management *Drive to deliver beyond expectations Service Focus: *Lead generation *Telemarketing *Customer Service/Care *Tech Support/Help Desk *Surveys Appointment Customer Service/Care: *General inquiries *Account activations/closure *Billing/account status inquiries *Outbound sales *Issue resolution Facilities: *Sophisticated network monitoring tools to ensure high-availability and to provide trending characteristics. *Use of multiple, fully redundant telecommunication carriers. *Strict network policy management procedures ensure priority treatment of voice communication traffic. *Enhanced Interior Gateway Routing Protocol is used to route around a point of failure in the event of an outage.