Ajay Singh Email & Phone Number
Head – Customer Experience, Product Strategy and Operations Excellence @ Infra.Market
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Ajay Singh Location
- Mumbai, MH, IN
Ajay Singh Work
- Head – Customer Experience, Product Strategy and Operations Excellence @ (June 2024 - Present)
- Senior Manager – CX, Service Delivery and Operations Excellence @ (November 2021 - January 2024)
- Senior Manager – Customer Experience and Digital CX @ (June 2020 - October 2021)
- Senior Operations Manager – Seller Ecosystem and Customer Experience @ (April 2019 - May 2020)
- Operations Manager - Customer Experience @ (December 2015 - March 2019)
- Customer Service Team Lead @ (December 2014 - November 2015)
- Operations Team Lead @ Wanna Talk Solutions Pvt Ltd (International BPO) (November 2012 - November 2014)
- Senior Customer Service Representative @ (January 2011 - October 2012)
- Customer Service - CSR → Team Coach → Team Lead @ (May 2007 - December 2010)
Ajay Singh Education
- INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION
Executive MBA (Business Administration, Management and Operations)
2009-2011 - University of Mumbai
Bachelor's degree in Commerce (Business/Commerce, General)
2006-2009
Ajay Singh Skills
- AI for Business
- AI-CX
- Analytical Skills
- Artificial Intelligence (AI)
- Automation (Make/Zapier/Pabbly)
- Business Process Improvement
- Business Strategy
- CPaaS
- CPaaS Automation
- CRM Migration
- CRM Transformation
- Communication
- Contact Center Management
- Contact Center Operations
- Contact Reduction
- Cost Optimization
- Cross-functional Coordination
- Cross-functional Team Leadership
- Customer Experience
- Customer Experience Strategy
- Customer Journey Mapping
- Customer Journeys
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction (CSAT/SLA)
- Customer Service
- Customer Service Management
- Customer Thinking
- D2C CX
- D2C Operations
- DMADV
- DMAIC
- Data Visualization
- Dealer Ecosystem
- Delivery & Returns
- Digital CX
- Digital Marketing
- Digital Strategy
- Digital Transformation
- Escalation Management
- Failure Mode and Effects Analysis (FMEA)
- Freshdesk
- Freshdesk CRM
- Generative AI Tools
- Generative AI for Customer Service
- IT Enabled Business Transformation
- Kaizen
- Leadership
- Lean Ops
- Lean Six Sigma
- Lean Six Sigma Black Belt
- Marketplace Operations
- Microsoft Copilot
- NPS/CSAT/VoC
- Omni-Channel CX
- Operational Excellence
- Operations Management
- Oracle RightNow CRM
- Performance Coaching
- Pre-Sales Ops
- Process Automation
- Product Operations
- Product Strategy
- Retail Service Ops
- Retention Strategies
- SLA Management
- SOP Design
- SOP Standardization
- Sales Support Tools
- Scrum
- Self-Service Enablement
- Seller Ecosystem
- Service Delivery
- Shopify
- Six Sigma Black Belt
- Six Sigma Green Belt
- Start-ups
- Tableau
- Team Leadership
- Team Management
- Team Productivity
- Team Scaling
- Voice of the Customer
- Warranty Ops
- Workforce Management
- Zendesk CRM
Ajay Singh Summary
- Ajay Singh, based in Mumbai, MH, IN, is currently a Head – Customer Experience, Product Strategy and Operations Excellence at Infra.Market. Ajay Singh brings experience from previous roles at The Sleep Company, OZiva and Craftsvilla. Ajay Singh holds a 2009 - 2011 Executive MBA in Business Administration, Management and Operations @ INDIAN SCHOOL OF BUSINESS MANAGEMENT AND ADMINISTRATION. With a robust skill set that includes AI for Business, AI-CX, Analytical Skills, Artificial Intelligence (AI), Automation (Make/Zapier/Pabbly) and more. Ajay Singh has 2 emails on RocketReach.
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