Ajay D Email
Global WFM Manager @ Meta
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Ajay D Location
- Allen, TX, US
Ajay D Work
- Global WFM Manager @ (November 2023 - Present)
- Executive Member @ (April 2023 - Present)
- Transformation and Consulting (Program and Product) @ (June 2022 - October 2023)
- Workforce and Resource Management @ (November 2019 - June 2022)
- Workforce and Resource Management @ (June 2016 - November 2019)
- Vice President @ (August 2013 - April 2016)
- Workforce Management and Dialer Lead @ (September 2010 - August 2013)
- Dialer Lead @ (November 2009 - August 2010)
- Operations Manager @ (January 2008 - October 2009)
Ajay D Education
- DG Vaishnav College, Madras University
Bachelor's degree (Computer Science)
1997-2000
Ajay D Skills
- Analytics
- BPO
- Business Analysis
- Business Development
- Business Process Improvement
- Business Strategy
- CRM
- Call Centers
- Capacity Management
- Client Relations
- Creative Problem Solving
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service Operations
- Customer Support
- Dialer Management
- Employee Relations
- Leadership
- MIS
- Management
- Offshoring
- Operations Management
- Outsourcing
- Performance Management
- Process Excellence
- Process Improvement
- Product Management
- Project Management
- RTA
- Reporting & Analysis
- Resource Management
- Revenue & Profit Growth
- Scheduling
- Service Delivery
- Service Levels
- Six Sigma
- Strategic Planning
- Team Management
- Transition Management
- Vendor Management
- Workforce Managemet
- Workforce Planning
- Microsoft Office
- Microsoft Word
- Team Leadership
- Training
- Program Management
- Marketing
Ajay D Summary
- Ajay D, based in Allen, TX, US, is currently a Global WFM Manager at Meta. Ajay D brings experience from previous roles at International LEAP Network and Genpact. Ajay D holds a 1997 - 2000 Bachelor's degree in Computer Science @ DG Vaishnav College, Madras University. With a robust skill set that includes Analytics, BPO, Business Analysis, Business Development, Business Process Improvement and more. Ajay D has 3 emails on RocketReach.
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