Aisha Ponds Email & Phone Number
Vice President, Commerical Service Operations @ CareFirst BlueCross BlueShield
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Aisha Ponds Location
- United States
Aisha Ponds Work
- 2024 -now Vice President, Commerical Service Operations @
- 2021 -2024 Associate Vice President, Customer Service Operations @
- 2017 -2021 Director of Stakeholder Escalations @
- 2016 -2017 Senior Manager, Continuous Quality Improvement @
- 2014 -2016 Lead Program Manager, Process Analysis and Improvement @
- 2013 -2014 Senior Program Manager, Service Process Analysis and Improvement @
- 2010 -2013 Business Analyst @
- 2009 -2010 Business Analyst @
- 2009 -2009 Business Process Analyst @
- 2009 -2009 Consultant @
- 2005 -2008 Team Manager, Process Consulting Group @ Strategic Consulting Services, SunGard Higher Education
- 2001 -2005 Consultant, Business Process Analysis @ SunGard Higher Education
- 1998 -2001 Account Manager and Project Manager @ SunGard Higher Education
- 1996 -1998 Sales Support Consultant @
Aisha Ponds Education
- Scrum Alliance
Certified ScrumMaster
2018-2018 - Villanova University
Certification (Lean Six Sigma Green Belt)
2017-2017 - Villanova University
Certificate (Lean Six Sigma Black Belt)
2017-2017 - Blue Cross NC
Organizational Change Agent (Certification in Change Management)
2014-2015 - North Carolina State University
MS (Technical Communication)
2007-2010 - Rochester Institute of Technology
BS (Professional and Technical Communication)
1991-1996 - NC State University @BCBSNC
Lean Yellow Belt
Aisha Ponds Skills
- Techincal Writing
- Software Implementation
- Software Training
- Requirements Analysis
- Requirements Gathering
- System Requirements
- Troubleshooting
- Customer Presentations
- Presentation Coaching
- Data Presentation
- Communications Planning
- Technical Presentations
- Software Project Management
- Project Implementation
- Project Planning
- Process Improvement
- Business Process Improvement
- Process Mapping
- Process Optimization
- Visio
- MS Project
- SAP R/3
- SAP Portal
- Wordpress
- Wikis
- Technical Writing
- Analysis
- Training
- Databases
- Business Analysis
- Business Process Design
- Leadership
- Program Management
- Project Management
- Business Process
- Management
- SharePoint
- Vendor Management
- Consulting
- Integration
- SDLC
- Information Technology
- Change Management
- Cross-functional Team Leadership
- Professional Services
- Software Documentation
- Enterprise Software
- Technology
- Software Project
- Human Resources
- Cross Functional Team
- Program Manager
- Finance
- Cross Functional Team Leadership
- See 32+see Less
Aisha Ponds Summary
- Aisha Ponds, based in United States, is currently a Vice President, Commerical Service Operations at CareFirst BlueCross BlueShield. Aisha Ponds brings experience from previous roles at Blue Cross NC. Aisha Ponds holds a 2018 - 2018 Certified ScrumMaster @ Scrum Alliance. With a robust skill set that includes Techincal Writing, Software Implementation, Software Training, Requirements Analysis, Requirements Gathering and more. Aisha Ponds has 3 emails and 1 mobile phone numbers on RocketReach.
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