Ainara Ayala Email & Phone Number
Executive Director, Revenue and Customer Lifecycle @ Twenix
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Ainara Ayala Location
- Spain
Ainara Ayala Work
- Executive Director, Revenue and Customer Lifecycle @ (August 2024 - Present)
- Global Director Customer Success and Account Management @ (August 2024 - February 2026)
- Vice President, Customer Operations and Lifecycle Strategy @ (July 2021 - October 2023)
- International operations lead @ (March 2019 - December 2020)
- Chief Customer and Experience Officer @ (February 2017 - March 2019)
- Customer Experience Strategy and Performance Manager @ (April 2014 - August 2016)
- EUROPEAN OPERATIONS EXECUTIVE @ VOR Holdings (HR/consulting company) (July 2013 - March 2014)
- STRATEGY AND OPERATIONS MANAGER @ VOR Holdings/ TSDCO (November 2011 - March 2014)
- Leonardo DaVinci Training program @ Gallozzi Group S.p.A (June 2010 - September 2010)
- Business Analyst @ (June 2006 - December 2008)
Ainara Ayala Education
- ESIC Business & Marketing School
(Customer Experience Specialist Course)
2021-2021 - 2010- 2011 UIBE (University of Business and Economics) Of Beijing
Master (Import and export, international trade practice, China business and economic system, theory of finan)
2010-2011 - 2009- 2010 Institute of Banking Technique and
Master; Degree (Banking and Finance; Business; Management Accounting, Economics, Marketing and Human Resources)
2009-2011 - 2009- 2010 University of Seville
European Studies (Master)
2009-2010 - Universidad Carlos III de Madrid
Business (Business Administration and Management, General)
1999-2005 - Universidad Carlos III de Madrid
Degree in law (Law)
1999-2005 - 2003- 2004 University College of London (UCL)
Bachelor of Laws (LL.B.) (European Law, Criminal Law, Public Law, Contract and)
2003-2004
Ainara Ayala Skills
- Leadership
- IT Strategy
- Business Process Design
- Requirements Analysis
- Business Transformation
- PMO
- Strategy Implementation
- Customer Success
- Insurance
- Customer Experience Transformation
- Churn
- Customer Strategy
- Customer Experience Design
- Business Analysis
- Corporate Communications
- NPS
- Strategy
- Management Consulting
- Performance Benchmarking
- Customer Experience Management
- Cross Channel Strategy
- Change Management
- Business Intelligence
- Experiencia De Cliente
- Benchmarking
- Customer Journeys
- Business Strategy
- Project Management
- Problem Solving
- Strategic Customer Development
- Continuous Improvement
- Software Project Management
- Business Case Modelling
- CRM
Ainara Ayala Summary
- Ainara Ayala, based in Spain, is currently a Executive Director, Revenue and Customer Lifecycle at Twenix. Ainara Ayala brings experience from previous roles at Twenix, Signaturit, Cigna and Gamelearn. Ainara Ayala holds a 2021 - 2021 ESIC Business & Marketing School. With a robust skill set that includes Leadership, IT Strategy, Business Process Design, Requirements Analysis, Business Transformation and more. Ainara Ayala has 1 emails and 1 mobile phone numbers on RocketReach.
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