Aimee Jones Email & Phone Number
Executive Director, Bank Contact Center @ USAA
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Aimee Jones Location
- Tampa, FL, US
Aimee Jones Work
- 2023 -now Executive Director, Bank Contact Center @
- 2022 -2023 Director, Third Party Relationship Management @
- 2021 -2022 Third Party Relationship Manager Lead @
- 2010 -2021 Director of Operations @ Sykes Enterprises, Inc.
- 2004 -2010 CCM @ Teleperformance
- 1997 -2004 Operations Support Center Manager @
Aimee Jones Education
- West Virginia University 1991-1996
Aimee Jones Skills
- Call Centers
- Outsourcing
- Customer Experience
- CRM
- Workforce Management
- BPO
- Contact Centers
- Performance Management
- Operations Management
- Team Leadership
- Employee Engagement
- Team Building
- Leadership
- Customer Satisfaction
- Management
- Team Management
- Vendor Management
- Account Management
- Process Improvement
- Credit Risk
- Offshoring
Aimee Jones Summary
- Aimee Jones, based in Tampa, FL, US, is currently a Executive Director, Bank Contact Center at USAA. Aimee Jones brings experience from previous roles at USAA, Sykes Enterprises, Inc. and Teleperformance. Aimee Jones holds a 1991 - 1996 West Virginia University. With a robust skill set that includes Call Centers, Outsourcing, Customer Experience, CRM, Workforce Management and more. Aimee Jones has 3 emails and 2 mobile phone numbers on RocketReach.
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