Senior Manager, Customer Excellence: Process Management, PMO and Digital Content @ (January 2018 - September 2024)
Process Manager Capital One Home Loans (Default Servicing) @ (December 2015 - January 2018)
Learning Manager Commercial Bank @ (March 2012 - December 2015)
Senior Learning Consultant Commercial Bank @ (January 2003 - January 2012)
Training Consultant-Global Finance and E-Engineering @ (January 2001 - January 2003)
Trainer-America One and Retention Call Center @ (January 1999 - January 2001)
Aimee Byrd Education
University of Richmond
Bachelor of Arts (BA) (French/Secondary Education)
1993-1996
La Rochelle Université
(French Studies)
1995-1995
Aimee Byrd Skills
Change Management
Training
Leadership
Project Management
Program Management
Instructional Design
Training Course Development
Training Delivery
Process Improvement
Training Program Development
Training Management
Human Resources
Consulting
Management
Adult Education
Call Centers
Employee Training
Vendor Management
Team Management
Virtual Facilitation
Commercial Banking
Process Management
Credit Cards
Foreign Languages
System Implementations
Business Process Design
Visio
Business Process
Microsoft Word
Customer Experience
Issue Management
Sales
Engineering
Regulatory Requirements
Mortgage Servicing
Risk Management
Communication
Regulatory Compliance
Microsoft Office
Customer Service
Lean Six Sigma
Commercial Bank
Aimee Byrd Summary
Aimee Byrd, based in Texas, United States, is currently a Director, Customer Excellence-Shared Services at Hilton. Aimee Byrd brings experience from previous roles at Hilton and Capital One. Aimee Byrd holds a 1993 - 1996 Bachelor of Arts (BA) in French/Secondary Education @ University of Richmond. With a robust skill set that includes Change Management, Training, Leadership, Project Management, Program Management and more. Aimee Byrd has 4 emails and 3 mobile phone numbers on RocketReach.
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