Ahmed Eldebassy Email & Phone Number
Senior Manager, Service Management - Transformation Excellence @ e-finance
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Ahmed Eldebassy Location
- Cairo, Cairo Governorate, EG
Ahmed Eldebassy Work
- Senior Manager, Service Management - Transformation Excellence @ (January 2025 - Present)
- Change and Configuration Management Deputy Senior Manager @ (January 2023 - December 2024)
- Technology Change and Configuration Management Manager @ (February 2021 - December 2022)
- Service Delivery Manager @ (April 2019 - February 2021)
- Service Delivery Manager @ (April 2019 - February 2021)
- IT Change, Configuration and Release Manager @ (June 2014 - March 2019)
- IT Change, Configuration and Release Manager @ (June 2014 - March 2019)
- IT Change Analyst @ (November 2012 - May 2015)
- IT Change and Configuration Management Specialist @ (June 2010 - October 2012)
- IT Service Desk Analyst @ (June 2010 - October 2012)
- IT Systems Support @ YKK Egypt (May 2007 - December 2009)
- Web Developer @ Orchestra Communications (October 2006 - June 2007)
- Web Developer @ Invent Ads. (March 2006 - June 2006)
- Summer Trainee @ (July 2005 - August 2005)
- Summer Trainee @ (July 2003 - September 2003)
Ahmed Eldebassy Education
- Cairo Academy
Bachelor (Computer Science)
2001-2006 - Yeiha El Rafie Language School 1987-2000
- Cardiff Institute of the United Kingdom
Executive MBA (Corporate Psychology)
2024
Ahmed Eldebassy Skills
- ITIL
- Change Management
- Configuration Management
- Release Management
- IT Service Management
- Troubleshooting
- Telecommunications
- Vendor Management
- Service Delivery
- Data Center
- Team Leadership
- Incident Management
- Network Administration
- IT Management
- Management
- Technical Support
- Integration
- IT Operations
- Program Management
- Systems Analysis
- Information Technology
- Coaching
- Project Management
- Web Development
- CMDB
- Requirements Analysis
- HTML
- System Administration
- System Deployment
- Reporting & Analysis
- Disaster Recovery
- Dashboard
- Analytical Skills
- Manage Client Relationships
- Team Management
- Service Level Management
- 3rd Party Relationships
- Photography
- Business Process Management
- Delivery Excellence
- Incident/ Problem Management
- Operational Excellence
- Process Re-engineering
- Business Analysis
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Decision-Making
- Digital Transformation
- E-payments
- Emotional Intelligence
- Executive Reporting
- FinTech
- Governance
- ITIL Certified
- Leadership
- Microsoft Excel
- Microsoft PowerPoint
- People Management
- Performance Management
- Problem Solving
- Process Improvement
- Requirements Gathering
- Service-Level Agreements (SLA)
- Strategy
- Technical Stewardship
- Project Planning
- Reporting And Analysis
- Microsoft Word
- Testing
Ahmed Eldebassy Summary
- Ahmed Eldebassy, based in Cairo, Cairo Governorate, EG, is currently a Senior Manager, Service Management - Transformation Excellence at e-finance. Ahmed Eldebassy brings experience from previous roles at e-finance and MEEZA , Managed IT Services Provider. Ahmed Eldebassy holds a 2001 - 2006 Bachelor in Computer Science @ Cairo Academy. With a robust skill set that includes ITIL, Change Management, Configuration Management, Release Management, IT Service Management and more. Ahmed Eldebassy has 2 emails and 2 mobile phone numbers on RocketReach.
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