Ahmad Chehade Email & Phone Number
Lead Global Incident Response and Problem Management | Customer Support | Service Excellence @ Kyriba
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Ahmad Chehade Location
- France
Ahmad Chehade Work
- Lead Global Incident Response and Problem Management | Customer Support | Service Excellence @ (November 2022 - Present)
- Global Problem Manager | Service Excellence @ (December 2020 - November 2022)
- Customer Success Specialist | Global Enterprise Accounts @ (October 2019 - December 2020)
- ITSM Process Manager | Incident and Problem Management @ (November 2016 - October 2019)
- Test Systems and Service Readiness Manager @ (December 2015 - November 2016)
- Customer Support Engineer | Hosting and Service Operations @ (November 2013 - December 2015)
- Network Engineer @ (April 2013 - October 2013)
Ahmad Chehade Education
- Institut supérieur d'électronique et du numérique
Engineering Degree (Software & Information Technology)
2013 - Lebanese University
Bachelor's Degree (Networks & Telecommunications)
2011
Ahmad Chehade Skills
- Architecture réseau
- Communication
- Crisis Management
- Customer Experience
- Customer Satisfaction
- Customer Service
- Customer Service Operations
- Customer Support
- Escalation Management
- Gestion des incidents
- Gestion des problèmes
- IT Management
- IT Project & Program Management
- IT Strategic Planning
- IT architectures
- ITIL
- Incident Management
- Key Performance Indicators
- Kyriba Treasury Management
- Lean Six Sigma
- Major Incident Management
- Operational Excellence
- Problem Management
- Project Management
- Root Cause Analysis
- Routage
- Satisfaction du client
- Service Delivery
- Service Design
- Service Reliability
- Team Performance
- customer success
Ahmad Chehade Summary
- Ahmad Chehade, based in France, is currently a Lead Global Incident Response and Problem Management | Customer Support | Service Excellence at Kyriba. Ahmad Chehade brings experience from previous roles at Kyriba, Cisco and Amadeus. Ahmad Chehade holds a Engineering Degree in Software & Information Technology @ Institut supérieur d'électronique et du numérique. With a robust skill set that includes Architecture réseau, Communication, Crisis Management, Customer Experience, Customer Satisfaction and more. Ahmad Chehade has 2 emails and 1 mobile phone numbers on RocketReach.
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