Agnes Smith Email & Phone Number
Senior Manager Business Consulting @ NTT Ltd.
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Agnes Smith Location
- Atlanta, GA, US
Agnes Smith Work
- 2025 -now Senior Manager Business Consulting @
- 2020 -2026 Consultant @
- 2014 -2020 Business Analyst @ CARES Centralized Alabama Recipient Eligibility System
- 2013 -2014 Business Analyst @ SCDHHS
- 2013 -2013 Business Analyst- SME @
- 2009 -2013 Contact Center Supervisor @
- 1999 -2013 Supervisor @
- 2003 -2009 Provider Services Supervisor @
- 2008 -2009 Call Center Supervisor @
- 1999 -2003 Call Center Supervisor @
Agnes Smith Education
- Spelman College 1976-1980
- Spelman College
Bachelor of Science (Physics)
1976-1980 - HM Turner
Agnes Smith Skills
- Call Center
- Software Documentation
- Vendor Management
- Troubleshooting
- Process Improvement
- Service Delivery
- Change Management
- Customer Satisfaction
- Visio
- Business Analysis
- Active Directory
- Disaster Recovery
- Quality Assurance
- Call Centers
- Requirements Analysis
- Training
- Management
- PMP
- System Testing
- User Acceptance Testing
- Test Cases
- Regression Testing
- IVR
- Service Level Agreements
- Avaya
- BPO
- Scrum
- Contact Center Management
- Service Level Management
- Employee Training
- Healthcare Management
- Provider Relations
- Member Relations
- Eligibility
- EDI
- Claims Resolution
- Medicaid
- MMIS
- SAP R/3
- Taleo
- Hiring Employees
- Testing
- Requirements Gathering
- Business Requirements
- SharePoint
- Workforce Management
- ITIL
- IT Service Management
- Systems Analysis
- Leadership
Agnes Smith Summary
- Agnes Smith, based in Atlanta, GA, US, is currently a Senior Manager Business Consulting at NTT DATA, Inc.. Agnes Smith brings experience from previous roles at BerryDunn — Assurance, Tax and Consulting, CARES Centralized Alabama Recipient Eligibility System, SCDHHS and S2Tech. Agnes Smith holds a 1976 - 1980 Spelman College. With a robust skill set that includes Call Center, Software Documentation, Vendor Management, Troubleshooting, Process Improvement and more. Agnes Smith has 2 emails and 2 mobile phone numbers on RocketReach.
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