Ágnes Š. Email
Associate Director Security Operations and Policy Exception Management Global Process Lead @ Novartis
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Ágnes Š. Location
- Prague, Czechia
Ágnes Š. Work
- Associate Director Security Operations and Policy Exception Management Global Process Lead @ (March 2024 - Present)
- Associate Director Security Operations - IT Change Lead @ (August 2019 - March 2024)
- IT Service Manager - Operationally Critical Applications -Monitoring and Operations @ (July 2015 - July 2019)
- IT Incident and Major Incident Process Manager - Alcon division @ (January 2014 - June 2015)
- Network Operations Center - Incident Management EMEA @ (March 2011 - December 2013)
- Change Management Coordinator - Account Team Lead @ (January 2010 - February 2011)
- Customer Service Representative @ (August 2008 - December 2009)
Ágnes Š. Education
- Babes Bolyai University
Master
2007-2008 - Babes Bolyai University
Bachelor
2002-2006 - Reformed Theological Highschool
High school
1998-2002
Ágnes Š. Skills
- AI & Automation
- BMC Remedy
- Business Continuity
- Business English
- Business Intelligence
- Business Process
- Change Management
- Communication Skills
- Customer Service
- Databases
- Disaster Recovery
- Event Management
- External Audit
- Governance
- Governance, Risk Management, and Compliance (GRC)
- IT Management
- IT Operations
- IT Outsourcing
- IT Service Management
- IT Strategy
- ITIL
- ITIL Certified
- ITIL Process Implementation
- Incident Investigation
- Incident Management
- Incident Reporting
- Internal Audit
- Leadership
- Major Incident Management
- Management
- NorthCraft
- Outsourcing
- PMP
- Policy exception
- Problem Management
- Process Excellence
- Process Flow Documentation
- Process Management
- Process Optimization
- Project Management
- Quality Auditing
- Quality Reporting
- SLA
- Security
- Service Delivery
- Service Design
- Service Desk
- Service Management
- Service Now Transformation
- Service Operation
- Service Operations
- Service-Level Agreements (SLA)
- Software Documentation
- Technical Support
- Training
- Transition Management
- cybersecurity governance
Ágnes Š. Summary
- Ágnes Š., based in Prague, Czechia, is currently a Associate Director Security Operations and Policy Exception Management Global Process Lead at Novartis. Ágnes Š. brings experience from previous roles at Novartis and Accenture. Ágnes Š. holds a 2007 - 2008 Master @ Babes Bolyai University. With a robust skill set that includes AI & Automation, BMC Remedy, Business Continuity, Business English, Business Intelligence and more. Ágnes Š. has 2 emails on RocketReach.
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