AgentBalance Information

AgentBalance is an analytical “Solution as a Service” that provides customer services managers with a unique set of data about their employees. AgentBalance combines parameters and metrics based on multiple sources: Original AgentBalance data Customer-specific data External sources Our metrics can help your company in the following areas: Reduce employee turnover Boost sales and collections Improve quality of services and satisfaction of employees and customers Grow employee engagement and gamification Decrease customer churn Optimize operational costs AgentBalance is designed to complement the solutions already utilized in your customer services operations. Most commonly Workforce Management, Quality Management, and Customer Feedback solutions. We correlate our data and metrics with data from any other source and help you manage your workforce with unmatched effectivity and precision.