AGENT511 Information

AGENT511 solves complex customer engagement challenges with proactive, interactive text, email, voice, and social media communications. Solutions combine intelligent message routing and notifications to provide two-way text interactivity, triggered customized alerts, live multimedia chat, social media interaction, and geospatial routing. INDUSTRIES WE SERVE: UTILITY - Enhanced Customer Experience. Improve consumer satisfaction by providing reliable access via email, text, or voice for service interruptions, billing and peak demand notifications. Enhancing self-service channels allows your customer care center to focus on complex requests, while providing a great user experience for your customers. MUNICIPAL - Extend your community reach. Easily interact with your citizens by receiving and relaying service requests via text messages to report issues such as pothole and streetlight outages. Proactively reach out to your community by providing access to important information such as courts dates, city service addresses, and the location of towed vehicles. EMERGENCY - Maximize situational awareness. Real-time text to 9-1-1 calls are a vital service that helps to ensure the delivery of rapid and accurate responses in emergency situations. Text messages are instantly delivered to your public safety answering points (PSAPs) and control centers providing life-saving assistance to those who may be unable to speak during an emergency. ENTERPRISE - Streamline communications and accessibility. Engage customers by providing timely, relevant notifications that may include account updates, promotions, service interruption alerts, and billing details via mobile devices and social networks. Reduce inbound calls while delivering an engaged customer experience by providing peace of mind for all.