Agaru -- the reference for hospitality Information

Vision: To be the go-to resource for the hospitality industry Our Mission: Helping Talent Rise Agaru gives staff and enterprises peace of mind about customer service quality in hospitality interactions. We quantify and breakdown CX, helping manage staff and operations objectively. We are aiming to change the lack of tracking and metrics for skills that are considered 'soft' and 'unmeasurable' in customer service. About us: We crowdsource performance reviews for frontline hospitality and service staff, creating a transportable record of skill.  Why? Trillions of dollars depend on service interactions that are considered 'unmeasurable', and frontline staff of enterprises have little resources when they change careers or need verification of their talents How? Our approach is simple, based on direct customer voting. Customers vote on any service interaction, creating a record of the quality of th interaction. We provide enterprises with an aggregate of the staff customer service performance on a daily / weekly / monthly basis. With this, talent can be spotted, and those lagging behind trained or monitored closely for improvement.    The staff owns the data and can always opt out. By sharing the majority of our profits ( up to 80%) with the participants (staff and voting customers) we will fuel the growth of the platform.  The future: Our platform will open opportunities that were simply not possible before; by having a record of skill staff can prove their talent and have a measure of feedback for self improvement that doesn't exist now.  By having proof of employability this can open doors to loans, credit, further training or better jobs. Big picture: Ultimately we will bring people everywhere what they deserve: Respect and dignity.  Cannot be bought or sold. It will be built by the talent and effort of the individual. We will make it tangible.