AFFINITY OS™ Information

The AFFINITY Operating System (AOS) is an innovative, AI and human touch-driven platform that rhythmically samples your customers’ AND team members’ experiences, distilling their signals and feedback into a single, powerful lead indicator called the AFFINITY INDEX™. AOS also measures Psychosocial Risk for Workplace Wellbeing. We go well beyond data to provide you with the sentiment, or context (the WHY) of your Customer and Team Member experiences. Behind your AFFINITY INDEX, the sophisticated AOS artificial intelligence engine, powered by Medallia, the #1 customer experience platform on the market, provides long lead indicators of growth and facilitates valuable insights and actionable intelligence. This empowers managers and executive teams to close the loop and optimise retention, referrals and growth. The AFFINITY INDEX is the longest real-time lead indicator available to project your company’s growth trajectory and keep your finger on the pulse regardless of your company size or the number of sites you manage. Once you have this data, you’ll never want to go without it.