Advitel Information

Established in 1994, Advitel Ltd is the leading provider of audio solutions for business. Our services are designed to help our customers get the most from all their customer contacts. Whether promoting specific products, reducing call abandonment or getting a health check on call handling strategies we have the experience and knowledge to deliver tangible results. Fast. Your IVR is a crucial point of contact between you and your customer. Do it right and you’ll notice a reduction in caller abandonment. Do it wrong and you’ll notice your agents time is spent speaking with frustrated callers. Rather than becoming a source for complaint for your business or a tedious task for your customer, the clever team of specialists here at Advitel decrease the call length which in turn reduces the cost and prevents your caller becoming confused and frustrated. With happier staff and customers, the efficiency of your contact centre improves as does your bottom line. Reduce caller abandonment by 35% and improve your sales with an informative and engaging On Hold messaging service. We improve your customers experience while they are waiting with specially created marketing messages. Written by our professional script writers for your business your callers can learn or be reminded about the services you provide. As the amount of business over the telephone continues to increase, it is a great platform that improves your sales. Our engaging, professional and personalised On Hold content prevents this frustration and revolutionises your On Hold to improve the audio face of your business.