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Adrian Stokes Location
Swansea, Wales, GB
Adrian Stokes Work
Technical Architect @ (January 2022 - Present)
Business Systems Technical Lead @ (January 2022 - July 2024)
Head of Customer Support - Ricardo Software @ (May 2021 - January 2022)
Technical Analyst @ (December 2017 - May 2021)
Head of Customer Support @ Ricardo Software (May 2021 - January 2022)
Supplier Manager @ (August 2017 - December 2017)
Support Manager @ (February 2016 - August 2017)
L and D Team Leader @ Spark Digital New Zealand (November 2011 - November 2015)
Service Delivery Co-ordinator @ (September 2010 - November 2011)
Customer Service Rep - After Hours @ Gen-i (April 2009 - September 2010)
Incident and Problem Manager @ (September 2005 - January 2009)
Adrian Stokes Education
The Earls High School 1993-1998
Fox-IT
ITIL v2
Keele University
Master of Science (Computational Science)
Southern Institute of Technology
Master's Degree (Adult and Continuing Education and Teaching)
Adrian Stokes Skills
APAC
Adult Education
Agile Methodologies
Application Architecture
Artificial Intelligence (AI)
Budget Compliance
Business Analysis
Business Engagement
Business Insights
Business Process
Business Process Improvement
Business Transformation
C-Suite Selling
CIO Advisory Services
CIOs
Call Centers
Capability Planning
Change Management
Cisco Technologies
Communication
Compliance Analysis
Compliance Procedures
Contact Centers
Continuous Improvement
Core Network
Customer Experience
Customer Relationship Management (CRM)
Customer Success
Customer Support
Database Servers
Debt Elimination
Development & implementation of marketing plans
Embedded Software
Environment, Health, and Safety (EHS)
Executive Relationships
Global Engineering
IT Enabled Business Transformation
IT Management
IT Operations
IT Service Management
ITIL
ITIL Certified
Incident Management
Industry standards
Information Technology Infrastructure
Leadership
Managed Services
Management
Managing Global Operations
Microsoft 365
Microsoft Excel
Microsoft Modern Workplace
Microsoft Power Apps
Networking
Operational Efficiency
Operational Excellence
Outsourcing
Overheads
Performance Management
Portfolio Optimization
Process Improvement
Program Management
Project Management
Project Portfolio Management
Recruiting
Reducing Operating Costs
SDH
SQL
Service Delivery
Service Desk
Service Improvement
Service Management
SharePoint
Sla
Software Documentation
Solution Delivery
Stakeholder Management
Strategic Planning
Strategic Roadmaps
Team Leadership
Team Management
Telecommunications
Training
Training Delivery
Vendor Management
VoIP
Workshop Facilitation
Adrian Stokes Summary
Adrian Stokes, based in Swansea, Wales, GB, is currently a Technical Architect at Ricardo. Adrian Stokes brings experience from previous roles at Ricardo and Ricardo Software. Adrian Stokes holds a 1993 - 1998 The Earls High School. With a robust skill set that includes APAC, Adult Education, Agile Methodologies, Application Architecture, Artificial Intelligence (AI) and more. Adrian Stokes has 1 emails on RocketReach.
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