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Adrian Robertson Location
Mumbai, MH, IN
Adrian Robertson Work
Vice President and Head - Customer Service @ (May 2021 - Present)
Head - Customer Experience and Customer Service @ (September 2010 - November 2020)
Contact Centre Manager @ (January 2006 - October 2010)
Operations Manager @ (January 2005 - January 2006)
Customer Service Team Manager @ (January 2002 - January 2004)
Senior Customer Care Executive @ (February 1997 - July 2002)
Sales Executive @ (January 1996 - January 1996)
Adrian Robertson Education
St. Xavier's College (Autonomous), Kolkata
Bachelor of Commerce (Commerce, Business)
1993-1995
St. James' School (Kolkata) 1978-1993
St James School 1978-1993
Adrian Robertson Skills
Operations Management
Logistics
Vendor Management
Team Management
Six Sigma
Performance Management
Supply Chain Management
Process Improvement
Change Management
Logistics Management
Customer Satisfaction
Customer Service
Outsourcing
MIS
Business Process Improvement
BPO
Operational Excellence
Business Analysis
Customer Experience
CRM
Leadership
Call Centers
Strategic Planning
Coaching
Management
Strategy
Customer Relationship Management (CRM)
Customer Relationship Management Crm
Customer Relationship Management
Adrian Robertson Summary
Adrian Robertson, based in Mumbai, MH, IN, is currently a Vice President and Head - Customer Service at Indiafirst Life. Adrian Robertson brings experience from previous roles at Fedex, DHL, Citi and Intelenet Global Services. Adrian Robertson holds a 1993 - 1995 Bachelor of Commerce in Commerce, Business @ St. Xavier's College (Autonomous), Kolkata. With a robust skill set that includes Operations Management, Logistics, Vendor Management, Team Management, Six Sigma and more. Adrian Robertson has 2 emails and 1 mobile phone numbers on RocketReach.
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