Adrian Ignacio Email & Phone Number
Head of CX Operations Management and Compliance @ PLDT
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Adrian Ignacio Work
- 2018 -now Head of CX Operations Management and Compliance @
- 2016 -now Continuous Improvement and Program Manager @
- 2015 -2016 Operational Consultant and Program Manager @
- 2013 -2015 Customer Experience and Continuous Improvement Professional @
- 2009 -2013 Senior Manager - Process Improvement @
- 2007 -2009 Operations Manager - US Accounts @
- 2002 -2007 Senior Mechanical Engineer and Team Leader @
- 1999 -2002 Process Engineer @
Adrian Ignacio Education
- Cornell University
Certificate (eCornell )
2010-2011 - Mapúa University
BS (Mechanical Engineering)
1994-1998 - Paco Catholic School 1990-1994
Adrian Ignacio Skills
- Six Sigma
- Lean Sigma
- Change Leadership
- Analytics
- Quality Management
- Innovation
- Business Process Improvement
- Net Promoter Score
- Operational Excellence
- Operational Consulting
- Change Management
- Operations Management
- Call Centers
- Performance Management
- Process Improvement
- Strategy
- Management
- Project Management
- Design of Experiments
- Management Consulting
- CRM
- BPO
- Leadership
- Lean Manufacturing
- Continuous Improvement
- Kaizen
- Screening
- Program Manager
- Recruitment
- Electronics
- Manufacturing
- Black Belt
- Lean Six Sigma
- Mortgage
- Services
Adrian Ignacio Summary
- Adrian Ignacio, is currently a Head of CX Operations Management and Compliance at PLDT. Adrian Ignacio brings experience from previous roles at Telstra Regional Headquarters Philippines, Telstra and TeleTech. Adrian Ignacio holds a 2010 - 2011 Certificate in eCornell @ Cornell University. With a robust skill set that includes Six Sigma, Lean Sigma, Change Leadership, Analytics, Quality Management and more. Adrian Ignacio has 3 emails and 1 mobile phone numbers on RocketReach.
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