Aditya Kalra's Location
Delhi, India
Aditya Kalra's Work
- Director Of Operations @ Droom
- Site Head - Contact Centre (Chief Manager 1) @ Magicbricks
- Senior Manager - Customer Experience and Service Excellence @ Max Life Insurance Company Limited
- Lead Business Analyst - Global Corporate Services Integration @ American Express
- Lead Analyst - Corporate Membership Rewards, Corporate Fulfilment Network @ American Express
- Lead Analyst Operations - Corporate Services, Corporate Fulfilment Network @ American Express
- Lead Quality Analyst - Procedural Monitoring and Adherence Team @ American Express
- Lead Relationship Care Consultant - Relationship Care and Consultant Team @ American Express
- Master Customer Care Professional - Digital Assist and Escalation Team @ American Express
- Senior Customer Care Professional @ American Express
Aditya Kalra's Education
- Chatrapati Shahu Ji Maharaj Kanpur University
Bachelor of Commerce (B.Com.) (Business/Commerce, General)
2000 - 2003
Aditya Kalra's Skills
- Team Leadership
- Customer Service
- Call Centers
- Process Improvement
- BPO
- Financial Analysis
- Vocm Analysis
- Quality Auditing
- Customer Escalation Management
- Fraud Prevention
Aditya Kalra's Summary
Aditya Kalra, based in Delhi, India, is currently a Director Of Operations at Droom, bringing experience from previous roles at Magicbricks, Max Life Insurance Company Limited and American Express. Aditya Kalra holds a 2000 - 2003 Bachelor of Commerce (B.Com.) in Business/Commerce, General @ Chatrapati Shahu Ji Maharaj Kanpur University. With a robust skill set that includes Team Leadership, Customer Service, Call Centers, Process Improvement, BPO and more, Aditya Kalra contributes valuable insights to the industry.
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