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Adelon Romano Location
Pasig, NCR, PH
Adelon Romano Work
Member Success @ (September 2025 - Present)
Technical Specialist @ (April 2023 - September 2025)
Customer Support Executive - Technical @ (November 2018 - April 2023)
Escalation Manager @ (October 2014 - November 2018)
Operations Supervisor @ (April 2013 - October 2014)
L2 Escalation TS @ (March 2010 - April 2013)
L1 Technical Support @ (November 2007 - March 2010)
Adelon Romano Education
Technological Institute of the Philippines
Bachelor of Science (B.S.) (Electronics and Communications Engineering)
2000-2005
Mapua Institute of Technology
Bachelor of Science (B.S.) (Civil Engineering)
1998-2000
Adelon Romano Skills
Technical Support
Customer Service
Team Management
Customer Experience
BPO
Call Centers
Customer Satisfaction
Contact Centers
Operations Management
Performance Management
Outsourcing
Troubleshooting
Team Leadership
Leadership
Project Management
Microsoft Office
Training
Employee Engagement
Communication
Vendor Management
Customer Service Management
Customer Relationship Management (CRM)
Customer Engagement
Call Center Administration
Business Process Improvement
Management
Call Center Development
Customer Service Training
Windows
Mac
Networking
Computer Hardware
Computer Hardware Troubleshooting
Hardware Diagnostics
Network Troubleshooting
Six Sigma
IT Security Policies & Procedures
Cybersecurity
Cisco Networking
ITIL
IT Service Management
Growth-Oriented
Agile Software Development
Decision-Making
Amazon Web Services (AWS)
Cloud Computing
Cloud Services
Microsoft Azure
Interpersonal Communication
Professional Communication
Team Collaboration
Adelon Romano Summary
Adelon Romano, based in Pasig, NCR, PH, is currently a Member Success at BrokerBlocks.com. Adelon Romano brings experience from previous roles at LSEG (London Stock Exchange Group) and Teleperformance. Adelon Romano holds a 2000 - 2005 Bachelor of Science (B.S.) in Electronics and Communications Engineering @ Technological Institute of the Philippines. With a robust skill set that includes Technical Support, Customer Service, Team Management, Customer Experience, BPO and more. Adelon Romano has 3 emails on RocketReach.
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