Adele O'Brien Email & Phone Number
Customer Advocacy Manager @ HSBC
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Adele O'Brien Location
- Melbourne, VIC, AU
Adele O'Brien Work
- Customer Advocacy Manager @ (November 2025 - Present)
- Manager National Customer Services @ (May 2022 - May 2025)
- Customer Experience and Resolutions Manager @ (April 2019 - December 2021)
- Manager Branch Banking and Customer Experience @ (November 2016 - April 2018)
- National Customer Manager @ (November 2015 - October 2016)
- National Service and Operations Manager @ (November 2011 - August 2015)
- Head Of Collections (Credit) @ (November 2010 - November 2011)
- Executive Manager Direct Banking Sales and Service @ (November 2006 - November 2010)
- Head of Contact Centres @ Superpartners (October 2005 - October 2006)
- Head Of Direct Sales @ (May 2003 - September 2004)
- Senior Customer Experience Implementation Manager @ (January 2001 - January 2003)
- Head Of Telesales @ (January 1998 - January 2001)
Adele O'Brien Education
- Monash University
Graduate Diploma (Business Administration and Management, General)
- Monash University
Business Administration and Management (General)
Adele O'Brien Skills
- Artificial Intelligence (AI)
- Banking
- Business Process Improvement
- Business Strategy
- Business Transformation
- Call Centers
- Capability Development
- Change Management
- Coaching
- Collaborative Problem Solving
- Communication
- Complaint Management
- Contact Center Operations
- Contact Centers
- Continuous Improvement
- Cross-Selling
- Customer Acquisition
- Customer Advocacy
- Customer Experience
- Customer Insight
- Customer Retention
- Customer Satisfaction
- Customer Success
- Data Analysis
- Debt Collection
- Direct Sales
- Driving Results
- Financial Services
- Hardship
- Home loan sales
- Leadership
- Management
- Mortgage Lending
- Multi functional leadership
- Negotiation
- Operations Management
- Optimisation
- Outsourcing
- People and Culture
- Project Delivery
- Reporting and analysis management
- Resolution Management
- Retail Banking
- Revenue Generation
- Sales
- Sales Management
- Senior Stakeholder Management
- Service Delivery Optimization
- Stakeholder Engagement
- Stakeholder Management
- Strategic Business Initiatives
- Strategic Planning
- Strategy
- Strategy Implementation
- Superannuation
- Team Building
- Teamwork
- Vendor Management
- Vulnerability Management
- Workforce Management
Adele O'Brien Summary
- Adele O'Brien, based in Melbourne, VIC, AU, is currently a Customer Advocacy Manager at HSBC. Adele O'Brien brings experience from previous roles at Team Global Express, South East Water, Beyond Bank Australia and Great Southern Bank. Adele O'Brien holds a Graduate Diploma in Business Administration and Management, General @ Monash University. With a robust skill set that includes Artificial Intelligence (AI), Banking, Business Process Improvement, Business Strategy, Business Transformation and more. Adele O'Brien has 1 mobile phone numbers on RocketReach.
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