Manager, Resource Planning and Forecasting @ (February 2025 - October 2025)
Senior Manager, Workforce Management and Planning @ (October 2021 - November 2024)
Operations Manager, Wireless CX @ (June 2020 - October 2021)
Training and Development Manager @ (April 2019 - June 2020)
Global Expert Coach @ (April 2016 - April 2019)
Advanced Technical Coach @ (January 2013 - April 2016)
Adam Wakefield Education
Louisiana State University 2023-2025
University of Phoenix
Adam Wakefield Skills
Performance Reviews
Customer Contact
Contact Centers
Customer Experience
Leadership
Data Analysis
Analytics
Performance Management
Strategic Planning
Quality Assurance
Business Process Improvement
Project Management
Microsoft Office
Microsoft Excel
Google Docs
Tableau
Freshdesk
Performance Improvement
Negotiation
Training
Coaching
Leadership Development
Team Building
Employee Engagement
Customer Service
Management
Team Leadership
Presentation Skills
Training & Development
Performance Metrics
Google Drive
Google Sheets
Training Facilitation
Jira
Gantt
SQL
Articulate 360
Instructional Design
E-Learning
Adam Wakefield Summary
Adam Wakefield, based in Phoenix, AZ, US, is currently a Workforce Planning Manager at TopDog Law. Adam Wakefield brings experience from previous roles at Early Warning®, Lessen and EchoStar Corporation. Adam Wakefield holds a 2023 - 2025 Louisiana State University. With a robust skill set that includes Performance Reviews, Customer Contact, Contact Centers, Customer Experience, Leadership and more. Adam Wakefield has 4 emails and 5 mobile phone numbers on RocketReach.
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