Adam Rowlands Email
Service Delivery Director @ British Gas
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Adam Rowlands Location
- Kingston upon Hull, England, GB
Adam Rowlands Work
- Service Delivery Director @ (March 2024 - Present)
- Head of Customer Resolutions @ (June 2021 - February 2023)
- Head of Fix Customer Journey @ (December 2020 - June 2021)
- Head of Digital Operations and Product @ (January 2017 - December 2020)
- Senior Digital Operations Manager @ (October 2013 - January 2017)
- Senior Digital Customer Experience Manager @ (April 2013 - October 2013)
- Digital Journey Manager @ (February 2011 - April 2013)
- Sales Improvement and Enablement Manager @ (June 2008 - February 2011)
- Homemove Business Analyst @ (June 2004 - June 2008)
- Customer Service Team Lead @ (June 2003 - June 2004)
- Customer Service Agent @ (April 2002 - June 2003)
Adam Rowlands Education
- Barry Boys Comprehensive School
Secondary School Education
1987-1993
Adam Rowlands Skills
- Financial Regulation
- Insurance Compliance
- Product Management
- Strategic Planning
- Digital Transformation
- IT Enabled Business Transformation
- Customer Experience Design
- Stakeholder Management
- Smart Metering
- Energy
- Energy Efficiency
- Change Management
- Management
- Business Process Improvement
- Customer Experience
- Business Analysis
- Business Development
- Business Process
- Business Process Design
- Business Strategy
- Business Transformation
- Contact Centers
- Customer Engagement
- Digital Marketing
- Energy Management
- Energy Markets
- Energy Policy
- Gas
- Leadership
- Natural Gas
- PRINCE2
- Process Improvement
- Project Delivery
- Project Management
- Project Planning
- Renewable Energy
- Requirements Gathering
- Sales
- Smart Grid
- Strategy
- Team Leadership
- Team Management
- Web Analytics
- Operations Management
- Customer Relationship Management (CRM)
- Performance Management
- Digital Strategy
- Amazon Web Services (AWS)
- IT Strategy
- Training
- Microsoft Office
- Customer Relationship Management Crm
- Customer Relationship Management
Adam Rowlands Summary
- Adam Rowlands, based in Kingston upon Hull, England, GB, is currently a Service Delivery Director at British Gas. Adam Rowlands brings experience from previous roles at British Gas. Adam Rowlands holds a 1987 - 1993 Secondary School Education @ Barry Boys Comprehensive School. With a robust skill set that includes Financial Regulation, Insurance Compliance, Product Management, Strategic Planning, Digital Transformation and more. Adam Rowlands has 2 emails on RocketReach.
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