Adam Pearson Email & Phone Number
Director, Global Capacity Planning and Workforce Management @ The Walt Disney Company
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Adam Pearson Location
- San Antonio, TX, US
Adam Pearson Work
- 2025 -now Director, Global Capacity Planning and Workforce Management @
- 2025 -now Executive Consultant @
- 2023 -2025 Vice President, Customer Success and Support Operations @
- 2022 -2023 Vice President, Support Operations @
- 2021 -2022 Senior Director, Workforce Planning @
- 2018 -2021 Director, Workforce Planning and Strategy @
- 2015 -2018 Director, Workforce Planning @
- 2013 -2015 Manager, Workforce Planning @
- 2012 -2013 Sr Analyst, Workforce Management @
- 2010 -2012 Analyst 2, Resource Planning @
- 2007 -2010 Call Center Forecaster @
- 2005 -2007 Call center tech support analyst @
Adam Pearson Education
- University of Washington 2003-2006
Adam Pearson Skills
- Workforce Management
- Vendor Management
- Call Center
- Call Centers
- Customer Experience
- Telecommunications
- Avaya
- Process Improvement
- Forecasting
- Business Analysis
- Customer Satisfaction
- Analytics
- Visio
- Cross-functional Team Leadership
- Contact Centers
- Project Management
- Customer Retention
- Outsourcing
- Business Process Improvement
- Avaya Technologies
- Management
Adam Pearson Summary
- Adam Pearson, based in San Antonio, TX, US, is currently a Director, Global Capacity Planning and Workforce Management at The Walt Disney Company. Adam Pearson brings experience from previous roles at Phoenix CX Consulting Services, Bullhorn and Expedia Group. Adam Pearson holds a 2003 - 2006 University of Washington. With a robust skill set that includes Workforce Management, Vendor Management, Call Center, Call Centers, Customer Experience and more. Adam Pearson has 3 emails and 2 mobile phone numbers on RocketReach.
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