Voice and Data Engineer @ Tech Installations Ltd (January 1998 - January 2000)
Team Leader @ Granada Plc (January 1996 - January 1998)
Adam Keane Education
Hopwood Hall College
First & National Diploma (IT)
1995-1998
Crompton House 1990-1995
Adam Keane Skills
AWFOS
Artificial Intelligence (AI)
Avaya
Avaya Aura
Avaya CMS
Avaya Call Recording
Avaya Communication Manager
Avaya IP Telephony
Avaya Technologies
Call Centers
Call Logging
Change Management
Contact Center as a Service (CCaaS)
Contact Centers
ECX
ElasticCX
Genesys Cloud
IT Service Management
ITIL
Incident Management
Managed Services
NICE
Professional Services
Project Management
Service Delivery
Service Management
Telecommunications
Telephony
Troubleshooting
Unified Communications
Verint
Voice over IP (VoIP)
Vulnerability Management
WFO
Workforce Management
Cisco Systems Products
Cisco Technologies
Modular Messaging
Avaya Contact Recording
Capacity Management
Eventra Call Recording
Adam Keane Summary
Adam Keane, based in England, United Kingdom, is currently a Senior Technical Consultant at IP Integration. Adam Keane brings experience from previous roles at IP Integration, AK Telecoms Ltd and BT Global Services. Adam Keane holds a 1995 - 1998 First & National Diploma in IT @ Hopwood Hall College. With a robust skill set that includes AWFOS, Artificial Intelligence (AI), Avaya, Avaya Aura, Avaya CMS and more. Adam Keane has 2 emails on RocketReach.
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