Adam Hendry Email
Head of Operational Insights and Customer Outcomes @ Capital One
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Adam Hendry Location
- Nottingham, GB
Adam Hendry Work
- 2025 -now Head of Operational Insights and Customer Outcomes @
- 2025 -now Manager, Operational Insights and Customer Outcomes @
- 2021 -2025 Senior Manager, Conversational Banking, EMEA and Americas @
- 2019 -2021 Service Optimisation Manager, Group Customer Channels @
- 2017 -2019 Risk Lead, UK Branch Network and Premier Distribution @
- 2016 -2017 Credit Manager, Intermediary Mortgages @
- 2014 -2016 Mortgage and Protection Manager @
- 2013 -2014 Premier Relationship Officer @
- 2012 -2013 Customer Services Officer @
- 2007 -2009 Customer Service Adviser @
Adam Hendry Education
- Chartered Management Institute
Senior Leader Master's Degree Apprenticeship (Level 7)
2020-2023 - Aston University
Master of Business Administration - MBA (Executive Leadership)
2020-2023 - Chartered Insurance Institute
Certificate in Mortgage and Protection Advice (CertCII MP) (Financial Planning and Services)
2014-2014 - LIBF
Certificate in Retail Banking Conduct of Business (Finance and Financial Management Services)
2013-2013 - Nottingham Trent University
Bachelor of Arts (BA) (History)
2007-2011 - Spalding Grammar School 2000-2007
Adam Hendry Skills
- Coaching
- Investments
- Customer Service
- Residential Mortgages
- Wealth Management
- Project Management
- Presentations
- Pitching Ideas
- Creativity
- Enthusiasm to learn
- Banking
- Portfolio Management
- ISAs
- Savings
- Time Management
- Credit
- Sales
- Commercial Banking
- Wealth
- Private Banking
- Financial Services
- Leadership
- Retail Banking
- Pensions
- Mortgage Lending
- Training
- Relationship Management
- Wealth Management Services
- Credit Cards
- Financial Risk
- KYC
- Risk Management
Adam Hendry Summary
- Adam Hendry, based in Nottingham, GB, is currently a Head of Operational Insights and Customer Outcomes at Capital One. Adam Hendry brings experience from previous roles at Capital One and HSBC. Adam Hendry holds a 2020 - 2023 Senior Leader Master's Degree Apprenticeship (Level 7) @ Chartered Management Institute. With a robust skill set that includes Coaching, Investments, Customer Service, Residential Mortgages, Wealth Management and more. Adam Hendry has 3 emails on RocketReach.
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