Adam Hendry Email
Head of Operational Insights and Customer Outcomes @ Capital One
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Adam Hendry Location
- Nottingham, GB
Adam Hendry Work
- Head of Operational Insights and Customer Outcomes @ (October 2025 - Present)
- Senior Manager, Conversational Banking, EMEA and Americas @ (July 2021 - September 2025)
- Service Optimisation Manager, Group Customer Channels @ (June 2019 - July 2021)
- Risk Lead, UK Branch Network and Premier Distribution @ (November 2017 - June 2019)
- Credit Manager, Intermediary Mortgages @ (May 2016 - November 2017)
- Mortgage and Protection Manager @ (June 2014 - May 2016)
- Premier Relationship Officer @ (July 2013 - May 2014)
- Customer Services Officer @ (March 2012 - July 2013)
- Customer Service Adviser @ (September 2007 - September 2009)
Adam Hendry Education
- Chartered Management Institute
Senior Leader Master's Degree Apprenticeship (Level 7)
2020-2023 - Aston University
Master of Business Administration - MBA
2020-2023 - Chartered Insurance Institute
Certificate in Mortgage and Protection Advice (CertCII MP)
2014-2014 - LIBF
Certificate in Retail Banking Conduct of Business
2013-2013 - Nottingham Trent University
Bachelor of Arts (BA)
2007-2011 - Spalding Grammar School 2000-2007
Adam Hendry Skills
- Banking
- Coaching
- Commercial Banking
- Creativity
- Credit
- Credit Cards
- Customer Service
- Enthusiasm to learn
- Financial Risk
- Financial Services
- ISAs
- Investments
- KYC
- Leadership
- Mortgage Lending
- Pensions
- Pitching Ideas
- Portfolio Management
- Presentations
- Private Banking
- Project Management
- Relationship Management
- Residential Mortgages
- Retail Banking
- Risk Management
- Sales
- Savings
- Time Management
- Training
- Wealth
- Wealth Management
- Wealth Management Services
Adam Hendry Summary
- Adam Hendry, based in Nottingham, GB, is currently a Head of Operational Insights and Customer Outcomes at Capital One. Adam Hendry brings experience from previous roles at HSBC. Adam Hendry holds a 2020 - 2023 Senior Leader Master's Degree Apprenticeship (Level 7) @ Chartered Management Institute. With a robust skill set that includes Banking, Coaching, Commercial Banking, Creativity, Credit and more. Adam Hendry has 3 emails on RocketReach.
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