Adam Cusack Email & Phone Number
Executive Director Business Services @ Safe Transport Victoria
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Adam Cusack Location
- Melbourne, VIC, AU
Adam Cusack Work
- Executive Director Business Services @ (December 2025 - Present)
- Business Consulting @ Adam Cusack (November 2023 - December 2025)
- Chief Executive Officer (Interim) @ (April 2024 - October 2024)
- General Manager Membership Services @ (June 2020 - September 2023)
- General Manager Member Experience @ (March 2020 - May 2020)
- Special Projects Executive @ (February 2019 - March 2020)
- General Manager, Member Experience @ (March 2018 - January 2019)
- Principal @ The Customer Experience Constitution (June 2017 - March 2018)
- Consumer Sales and Service Manager, Solar and Emerging Businesses @ (February 2016 - June 2017)
- Customer Service Manager Solar and Emerging Businesses @ (April 2015 - February 2016)
- Process and Program Lead - Voice Channel @ (January 2014 - April 2015)
- Customer Experience Manager @ (July 2013 - January 2014)
- Manager Interaction Quality @ (March 2011 - July 2013)
- Customer Experience Analyst, Australian Call Centres @ (September 2010 - March 2011)
- Analytics Analyst, Assurance, Australia Operations @ (March 2009 - August 2010)
- Customer Experience Design Analyst, GIO Workers Compensation @ (April 2008 - December 2008)
- Team Leader, GIO Insurance @ (January 2007 - January 2008)
Adam Cusack Education
- Swinburne University of Technology
Master of Entrepreneurship and Innovation ((Current Study))
2020-2026 - Swinburne University of Technology
Master of Business Administration - Executive ((Current study))
2020-2025 - Swinburne University of Technology
Graduate Certificate (Entrepreneurship and Innovation)
2019-2019 - Holmesglen
Certificate IV (Small Business Management)
2001-2001
Adam Cusack Skills
- Agile Methodologies
- Analytical Skills
- Banking
- Biometrics
- Business Analysis
- Business Development
- Business Innovation
- Business Process Design
- Business Process Improvement
- Business Process Re-engineering
- Business Strategy
- Business Transformation
- Call Centers
- Case Management
- Change Management
- Claims Management
- Coaching
- Communication
- Complaint Management
- Consulting
- Contact Centers
- Crisis Management
- Culture Change
- Customer Experience
- Customer Experience Design
- Customer Journey Mapping
- Customer Relationship Management (CRM)
- Customer Satisfaction (CSAT)
- Debt Collection
- Design Thinking
- Digital Product Development
- Employee Engagement
- Executive Management
- Financial Services
- General Insurance
- Governance
- Identity and Access Management (IAM)
- Industrial Relations
- Intrapreneurship
- Knowledge Management
- Leadership
- Management
- Marketing
- Marketing Strategy
- Member Experience
- Membership Growth
- Net Promoter Score
- Operational Risk Management
- Operations Management
- People Development
- Performance Management
- Process Automation
- Process Management
- Product Development
- Program Management
- Programme Governance
- Project Delivery
- Quality Assurance
- Regulatory Compliance
- Reporting & Analysis
- Retail Banking
- Risk Management
- Sales
- Sales Management
- Six Sigma
- Six Sigma Green Belt
- Stakeholder Engagement
- Stakeholder Management
- Strategic Planning
- Strategy
- Subject Matter Experts
- Team Building
- Team Leadership
- Training Delivery
- User Experience (UX)
- Vendor Management
- Web Design
- Workshop Facilitation
Adam Cusack Summary
- Adam Cusack, based in Melbourne, VIC, AU, is currently a Executive Director Business Services at Safe Transport Victoria. Adam Cusack brings experience from previous roles at Adam Cusack, Master Painters Association of Victoria / Tasmania, LeavePlus and Incolink. Adam Cusack holds a 2020 - 2026 Master of Entrepreneurship and Innovation in (Current Study) @ Swinburne University of Technology. With a robust skill set that includes Agile Methodologies, Analytical Skills, Banking, Biometrics, Business Analysis and more. Adam Cusack has 1 emails and 1 mobile phone numbers on RocketReach.
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Catherine Handley
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Samantha Presser
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Stephanie Davey
Finance and Business Operations Manager
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Kirti Shree
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Point Cook, VIC, AU
Lucy Tessmann
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Melbourne, VIC, AU
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