Unassisted Change Journey Manager - Digital Customer Experience Team (DXP) @ (July 2021 - May 2022)
Conversational Designer - Customer Experience Automated Operations (CXAO) Team - Product Manager @ (February 2021 - July 2021)
Senior Manager Customer Experience - Strategy and Operations - Freedom Region @ (January 2018 - March 2021)
Customer Experience Manager - Sales to Install Journey - West Division @ (February 2016 - January 2018)
Implementation Manager and Earlier Roles @ (April 2009 - February 2016)
Adam Conlon Education
Eastern Washington University
(English Language and Literature, General)
2001-2005
Saint Martin's University
(Secondary Education and Teaching)
2000-2001
Adam Conlon Skills
Microsoft Excel
Microsoft Word
Telecommunications
Management
Team Leadership
Technical Support
Leadership
Writing
Customer Experience
Customer Journeys
Policies & Procedures
Process Improvement
New Product Implementations
Escalation Resolution
Cross-functional Team Leadership
Customer Service
Sales Process
Process Management
Project Management
Operations Management
Time Management
Troubleshooting
Call Centers
Sales Operations
Call Center Development
OneNote
Outlook
English
Creative Writing
Jira
CSG
CCS
Rumba
ACSR
Microsoft Office
User Experience
Policies and Procedures
Cross Functional Team Leadership
Adam Conlon Summary
Adam Conlon, based in Tacoma, WA, US, is currently a Sr. Manager, Customer Experience Strategy and Operations at Comcast. Adam Conlon brings experience from previous roles at Comcast. Adam Conlon holds a 2001 - 2005 Eastern Washington University. With a robust skill set that includes Microsoft Excel, Microsoft Word, Telecommunications, Management, Team Leadership and more. Adam Conlon has 6 emails and 4 mobile phone numbers on RocketReach.
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