Acela Diaz Email & Phone Number
Director of Customer Experience @ Southern Home Services
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Acela Diaz Location
- Miami, FL, US
Acela Diaz Work
- Director of Customer Experience @ (November 2022 - Present)
- Director Of Customer Experience @ SCSA (January 2019 - November 2022)
- Director Of Ecommerce @ JEWLR.com (February 2017 - December 2018)
- Director Customer Experience @ StreetBuzz (January 2010 - January 2017)
- Call Centre Manager @ In-Tech Media (January 2004 - May 2010)
- Volunteer Head Coach and Assistant Coach @ Hope World Wide for Kids (January 2001 - January 2007)
- s @ (January 2000 - January 2005)
Acela Diaz Education
- University of Toronto - Rotman School of Management
Online & Web Marketing
2010-2011 - University of Toronto
E-Business & Web Marketing
2009-2010 - Centennial College
Call Centre Operations
2000-2001 - Miami College Institute
General Math and Science
1995-1997 - University of Toronto
Project Management Certificate (Project Management)
2011
Acela Diaz Skills
- Customer Satisfaction
- Customer Service
- Customer Relations
- Process Improvement
- Problem Solving
- Team Building
- Call Center
- Quality Assurance
- Excel
- Six Sigma
- PowerPoint
- Word
- Change Management
- Team Leadership
- Analysis
- Coaching
- Customer Experience
- Contact Centre
- Customer Retention
- Performance Management
- Operations Management
- Supervisory Skills
- Mentoring
- Avaya
- Public Speaking
- People Management
- Team Management
- Leadership Development
- Salesforce
- Customer Experience Management
- Customer Service Management
- Customer-focused Service
- Customer Engagement
- E-commerce
- Quality Control
- Project Management
- Avaya/Lucent Technologies
- CMS reporting software
- Lotus notes/Outlook
- Microsoft Office
- Sales Force Development
- Desk.com
- MsProject & Vision
- Workforce Optimization Software
- Web & Print Design
- HTML & Flash
- Multiple Adobe Web Design software
- De-escalation Teams
- Training and Development
- Recruitment
Acela Diaz Summary
- Acela Diaz, based in Miami, FL, US, is currently a Director of Customer Experience at Southern Home Services. Acela Diaz brings experience from previous roles at SCSA, JEWLR.com, StreetBuzz and In-Tech Media. Acela Diaz holds a 2010 - 2011 Online & Web Marketing @ University of Toronto - Rotman School of Management. With a robust skill set that includes Customer Satisfaction, Customer Service, Customer Relations, Process Improvement, Problem Solving and more. Acela Diaz has 1 emails and 1 mobile phone numbers on RocketReach.
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