University of Toronto - Rotman School of Management
Online & Web Marketing
2010 - 2011
University of Toronto
E-Business & Web Marketing
2009 - 2010
Centennial College
Call Centre Operations
2000 - 2001
Miami College Institute
General Math and Science
1995 - 1997
Acela Diaz's Skills
Customer Satisfaction
Customer Service
Customer Relations
Process Improvement
Problem Solving
Team Building
Call Center
Quality Assurance
Excel
Six Sigma
Acela Diaz's Summary
Acela Diaz, based in Miami, FL, US, is currently a Director of Customer Experience at Southern Home Services, bringing experience from previous roles at SCSA, JEWLR.com, StreetBuzz and In-Tech Media. Acela Diaz holds a Project Management Certificate in Project Management @ University of Toronto. With a robust skill set that includes Customer Satisfaction, Customer Service, Customer Relations, Process Improvement, Problem Solving and more, Acela Diaz contributes valuable insights to the industry. Acela Diaz has 1 email on RocketReach.